Job Details

Student Support Advisor (Grant Funded - Limited-term Employment))
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Position Number: 1984851
Location: Madison, WI
Position Type: Student Affairs and Services

Student Support Advisor (Grant Funded - Limited-term Employment))

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
August 19, 2020

Application Deadline:

Salary Information:
$57,375 - 71,718

Department:
Academic Advising Services

Job Description:

Madison College invites applicants to join our dynamic Student Support Services (SSS) team by applying to the position of Student Support Advisor. We are seeking driven and engaged candidates who show a passion for student advocacy. This position will work primarily with students to improve our retention rates of students. The ideal candidate will demonstrate a focus and commitment to advising, retention, and training in support of Madison College students. If you are looking to provide an excellent service to help make a difference in student's lives, apply now!

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. Hiring an inclusive workforce that mirrors our student population is more than just a commitment at Madison Collegeit is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS: cover letter, resume and answers to supplemental questions (bottom of posting). Failure to submit the required documents will result in the disqualification of your application. This position will be open until filled, with a first review date of September 6, 2020, at 11:59 p.m. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible. This position is partially grant funded through June 30, 2021. Continuation of the position is dependent on continued grant funding beyond this date. However, it is expected to be renewed.

This is a exempt full-time, 40 hours per week, 52 weeks per year position. Monday through Friday from 8:00 a.m. - 4:30 p.m. Flexible as needed with evening and weekend hours required. However, schedule is subject to change by the supervisor.

This posting may be used to fill similar vacancies that occur within six months of the closing date.

This position is located in the vibrant and diverse city of Madison, Wisconsin's 2nd largest city and state capitol. Nestled between two recreational lakes, Madisonians are offered year-round activities for all, including the Dane County Farmers' Market located around the Capital Square, more than 200 miles of scenic biking and hiking trails, world class restaurants, and numerous festivals and community events. Madison is consistently ranked as a top community in which to work, live and play. Madison offers a small town feel, with a big city impression. But, if that's not enough, Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit www.visitmadison.com.

ORGANIZATIONAL FUNCTION AND RESPONSIBILITIES:

This position is responsible for the development and delivery of comprehensive academic, retention, career and transfer advising services and activities. This individual delivers effective services and training to improve the persistence and retention rates of a diverse student population. The individual advises students to develop meaningful educational plans that are compatible with their academic, career and life goals.

This position serves as an advising liaison to various schools throughout the college, students, faculty and staff and supports Student Support Services (SSS) strategic goals for student access and success. This position reports to the Advising Manager.

The positions work with staff, faculty and administrators from schools and units across the district.

ESSENTIAL DUTIES:

1. Academic Advising

Holistically advises students about career options, admission requirements, programs of study, transfer opportunities, degree requirements and overall academic planning.
Develops, coordinates, and presents information individually and in group settings (classroom visits, workshops, advising & registration events, etc.).
Serves as a SSS advising liaison on College projects, committees and workgroups.
Resolves student questions or concerns regarding academic policy and procedures and refers to appropriate resources when necessary.

2. Student Retention/Case Management

Supports students in planning their educational experience including identifying academic support needs, time management and related strategies for success.
Develops academic plans for students on College SAP (Academic Alert and Probation) and students on Financial Aid SAP (Suspension).
Assists with Early Alerts (EA) from faculty and staff to successful resolution (assess situation, determine possible solutions); monitors progress; communicates with students and faculty; tracks EA data, completes processing and reports.
Provides information and referrals for personal and academic support services including counseling, Veteran Resource Services, Disability Resource Services, mentoring, financial planning, employment support, first-generation services, conflict resolution, tutoring and supplemental instruction.
Assists in development and facilitation of innovative, proactive retention activities and programming for both at-risk and general population students.
Promotes a culture of access, inclusivity and equity. Respects, advocates and supports the diversity of students and the college community.

3. Career and Employment Advising

Assists students with career exploration, decision making, education pathways, self-assessment, labor market and job search resources.
Administers and interprets career assessment data to evaluate student skills, values and interests related to their education and career goals.
Explains and interprets data (graduate employment report, labor market and wage data, etc.).
Acts as a resource and refers appropriately to local workforce development programs and resources (WorkSmart Network, Job Centers, Urban League, etc.).
Assists with classroom presentations, workshops and employment-related events (job search strategies, resumes/cover letters, mock interviews, etc.).

4. Record Keeping and Reporting

Enters student contacts in EAB Navigate and Customer Relationship Management (CRM) system(s) within 24 hours of contact.
Prepares and submits reports, including monthly, quarterly, mid-year and end-or-year reports in a timely fashion.
Completes client-reporting steps for grant tracking purposes.

5. Technology

Troubleshoots technology problems.
Communicates with software vendors and/or technical support personnel as necessary.
Participates in and delivers training in use of technology to students and staff.
Regularly utilizes computer applications and tools (EAB Navigate, Dynamics CRM, PeopleSoft, OnBase, Transfer Information System (TIS), Focus 2, Wisconsin TechConnect, Blackboard, WebEx/Teams etc.).

6. Marketing and Public Relations

Assists in the development of marketing materials and promotional activities.
Prepares and presents information related to advising services and activities.

KNOWLEDGE, SKILLS & ABILITIES:

Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Knowledge of Student Development and Learning College theory and principles to include knowledge of CAS standards for academic and career advising and NACADA core values adn their application in program delivery.
Demonstrated knowledge of developmental, academic and career advising skills for students of assigned program to include knowledge of transfer opportunities, program and degree requirements, certifications, admission/petitioning processes and other pertinent information to deliver effective advising.
Demonstrated ability to successfully support and collaborate with individuals at all levels in the organization in a team-based environment as well as working independently.
Demonstrated problem solving and resolution techniques and strategies.
Demonstrated research and presentation skills and the ability to plan, promote, conduct and implement events, educational workshops, trainings and programs.

MINIMUM QUALIFICATIONS:

1. Bachelor's degree in education, counseling, psychology, social work, or a related field OR four (4) years (8,000 hours) of related work experience directly related to the skills required for successfully performing this position.

*Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

2. Two years (4000 hours) of directly related work experience in a post-secondary academic, retention, career and/or transfer advising setting or student affairs related setting.

3. Completion of the Career Development Facilitator training within twelve months of employment (this training is currently provided in-house at the college).

SUPPLEMENTAL QUESTIONS:

As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than two pages total.

1. Describe your experience engaging with a diverse student body and/or workforce.

2. How do you see this position impacting students and employees with varying beliefs, behaviors and backgrounds?

If you are experiencing application issues please contact the HR hotline, (608) 246-6900.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. Madison College will not tolerate racism or harassment of any kind. We will provide an educational environment that preserves the safety and dignity of our students, staff and faculty. The following person has been designated to handle inquiries regarding the non-discrimination policies: Rosemary Buschhaus, J.D., SPHR, SHRM-SCP, Associate Vice President, Human Resources, 1701 Wright St Madison, WI 53704 (608) 246-6900

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Academic-Advisor--Grant-Funded---Limited-term-Employment--_R0003159

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.