Job Details

Program Coordinator - Student Financial Services
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Position Number: 5208257
Location: Cheney, WA
Position Type: Student Affairs and Services

Program Coordinator - Student Financial Services

About Eastern Washington University:
Eastern Washington University, a regional, comprehensive public university with an enrollment of over 10,000 students, is one of six state-funded four-year institutions of higher education in Washington, each governed by its own board of trustees. EWUs 300-acre main campus is located in Cheney, a community of 12,000 residents 16 miles southwest of Washingtons second largest city, Spokane. Eastern also offers programs in downtown Spokane at the innovative, energy-efficient Catalyst building, the SIERR building which is a hub for research, development and advancement of health sciences, and at Riverpoint, a campus shared with Washington State University. In addition, EWU programs can be found at select locations throughout the state, aligned with the needs of the community. Eastern contributes to the vitality of the region and the state through its wide array of bachelors and masters degrees in over 100 fields of study, as well as applied doctorates in physical therapy and educational leadership, offering accessible pathways to career success and personal development to students of all socioeconomic and cultural backgrounds.

Eastern Washington University has been recognized for its commitment to helping undergraduate students learn, grow and succeed by Colleges of Distinction, a nationally trusted resource guide for college-bound students. The honor recognizes Eastern as a 22-23 College of Distinction (CoD). Money magazine recently named EWU as one of its Best Colleges in America 2023.
Tribal Land Acknowledgement
Eastern Washington University resides within the traditional homelands of the Spokane People and other tribes who are connected through their shared history of this region. This land holds their cultural DNA and it is their Ancestors who are here and bring forth the knowledge of this place-the knowledge that comes from the land.

Job Summary:
Eastern Washington University is currently seeking a Program Coordinator to join the Student Financial Services team. This role serves as the primary point of contact for students, parents, faculty, and staff concerning financial inquiries and transactions. Responsibilities include providing exceptional customer service, handling inquiries, resolving billing issues, and facilitating various financial transactions. This position works collaboratively with other team members to ensure efficient operations and uphold the office's commitment to service excellence and adherence to federal, state, local laws and regulations, as well as University policies, and procedures.

This position involves coordinating and delivering a wide array of financial services within the Student Financial Services office. Key responsibilities include resolving billing inquiries, clarifying tuition and fee policies, processing payments, and maintaining precise financial records.

This position performs specialized fiscal work related to student financial activity
This position will address questions and concerns regarding tuition and fee charges, payment due dates, and payment plans.
Provide friendly, professional assistance to students, parents, faculty and staff via phone, email and in-person regarding payment options, refunds, and financial holds.
Process payments accurately and efficiently for both students and university departments.
Provide students with important dates and deadlines pertaining to financial matters, ensuring timely adherence to payment schedules.
Process cash payments, accurately record transactions and update student or department accounts in a timely manner. Provide receipts and documentation for all transactions.
Balance cash drawers at the end of each shift, reconciling with transaction records. Investigate and resolve any discrepancies promptly.

In addition to salary, the university offers a comprehensive benefits package including health insurance, life and disability insurance and retirement. In addition, EWU offers generous vacation and sick leave accruals, 13 paid holidays per year and fringe benefits, such as tuition waiver for employees and their eligible family members, discounted EWU sports tickets, full access to our campus workout facilities at a minimum fee and free transportation through STA buses. For additional information regarding insurance benefits please see our Benefits page: https://inside.ewu.edu/hr/benefits/insurance/.

EWU expands opportunities for personal transformation through excellence in learning.

Required Qualifications:

High school graduation or GED
One year of cash handling experience
Two years of customer service or student service experience, with demonstrated communication and interpersonal skills.
Candidate must demonstrate interest, ability and/or experience promoting cultural competency, universal accessibility and/or diversity.

Preferred Qualifications:

Work experience in higher education
Experience with Banner or other enterprise software system

Other Skills and Abilities:

Flexibility
Collaboration
Collegiality
Communication
Teamwork
Time Management
Attention to Detail

Job Duties:
% of Time: 50
Responsibility / Duty: Under general direction, coordinate and provide a broad range of financial services, including individual inquires regarding billing statements, payment options, refunds, and financial holds.Perform specialized work related to student financial activity. Process payments accurately and efficiently, while maintaining accurate records.Provide knowledgeable assistance via phone, in-person interactions and via e-mail regarding billing inquiries, payments, explanation of charges, and other questions or concerns.Receive, sort and process incoming mail related to student-billing accounts, institutional financial accounts, and provide receipts and supporting documents as required.
Essential Function Indicator: Yes

% of Time: 40
Responsibility / Duty: Under general direction, coordinate and provide a broad range of financial services for campus departments.Performs specialized work related to departmental transactions with accuracy and efficiency. Maintain accurate records. Provide receipts and documents for all transactions.
Essential Function Indicator: Yes

% of Time: 10
Responsibility / Duty: Participate in outreach campaigns and events to inform students, parents and staff about important dates, deadlines and payment options and plans.
Essential Function Indicator: Yes

Conditions of Employment:

During the course of university employment this position will be involved in the receipt of, or accountability for, university funds or other items of value; as well as the unsupervised access with the developmentally disabled, vulnerable adults or children under the age of 16. The offer of employment is contingent upon successful completion and passing of a background check prior to beginning employment.
All new employees will comply with EWU Immunization Policy 602-02 and provide proof of immunity or vaccination to MMR before beginning work at EWU. Waivers for the immunization requirements are available for medical or sincerely held religious beliefs.
Upon hire, employees will complete required DEI, Hazing, and Harassment and Title IX training. You can access the online training at https://inside.ewu.edu/hr/training/orientation/or complete the training in person or via Zoom. In person and Zoom training opportunities will be posted on InsideEWU and are listed on Human Resources https://inside.ewu.edu/hr/training/.
This position is covered by the Washington Federation of State Employees Collective Bargaining Agreement.

Salary Information: $41,316 - $55,056 Where the hired candidate will begin within this range is dependent on education, experience, and skills.

Posting Date: 04/23/2024
Open Until Further Notice: No
Closing Date: 5/7/2024
Screening to Begin: 05/08/2024

Special Instructions to Applicants:
Submit your application materials through our online applications portal provided below. If you are unable to submit through the applicant portal, please contact Human Resources Services at (509) 359-2381.

To apply, visit https://jobs.hr.ewu.edu/postings/12147

EWU does not discriminate in its programs and activities on the basis of race, color, creed, religion, national origin, citizenship or immigration status, sex, pregnancy, sexual orientation, gender identity/expression, genetic information, age, marital status, families with children, protected veteran or military status, HIV or hepatitis C, status as a mother breastfeeding her child, or the presence of any sensory, mental, or physical disability or the use of a trained guide dog or service animal by a person with a disability, as provided for and to the extent required by state and federal laws.