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Enrollment Management Coordinator
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Position Number: 5089705
Location: Syracuse, NY
Position Type: Admissions/Enrollment

Enrollment Management Coordinator

Job #: 040631
Location Syracuse, NY
Pay Range: $18.75 - $19.80 per hour
Hours: Standard University Business Hours

8:30am -5:00pm (academic year)
8:00am - 4:30pm (summer)
Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
The Enrollment Management Coordinator is a critical member of the Office of Pre-College Programs (OPCP) team and will have a hands-on role in all aspects of the creation and delivery of the diverse portfolio of Pre-College programs for high school students. These programs include Summer College on Campus, Summer College Online, Summer College on Location, Summer College Hybrid, and Accelerated Semester Online. Projects and processes are continually analyzed and refined by the Enrollment Management Coordinator to balance the needs related to efficiency and quality of service. Functional areas for the Enrollment Management Coordinator and other departmental staff include: marketing and recruitment, enrollment management and application processing, program development and delivery, risk management, transportation coordination and scheduling, orientation planning and delivery for all constituency groups (students, parents, University faculty and staff, and high school counselors and partner agency staff), accounts receivable and payable, student course registration, special event planning and delivery, select student activity planning, parent support, and coordination of required student services and associated resources with various University departments.

Qualifications:

Bachelors degree required.
Exceptional verbal and written communication skills including the ability to present to large and small groups representing all OPCP programs Required.
Three (3) plus years of experience in customer relations required.
The ability to handle multiple projects with variable deadlines that change over time.
Experience and knowledge of the various aspects of student services in higher education.
The ability to work with internal and external partners to support the various needs of OPCP program.
Strong attention to detail, the expectation of providing nothing but the most exceptional student experience, and highest quality outcomes.
Flexibility and agility in dynamic and fast-paced team-oriented work environment where outcomes at an exceptional level are the expectation.

Job Specific Qualifications:

Masters degree is preferred.
Three (3) plus years of experience with higher education enrollment management processes preferred.
Internal candidate strongly preferred.

Responsibilities:

Manage and execute all online applications from student inquiry through the enrollment management process, with assistance from the Office of Pre-College Program staff.
Review, and process all applications through the enrollment funnel and various software systems, including program admissions.
Coordinate with the bursar office for all OPCP admitted students to be program plan and course registration.
Provide essential student and parent support from inquiry through admissions and to program completion.
Maintain student data in various information systems.
Implement the admission protocols to ensure all students are prepared and ready to attend the program.
Manage and oversee the online payment portal, monitor student accounts, accurately record payments, and report eligible student refunds.
Assist the Office of Pre-College program specialists with program admission and supporting all other program enrollment.
Lend support to the residential life and marketing team when necessary, during the year and in-program cycle.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the Universitys 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/104351

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The Universitys contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.