Job Details

Dispatch Manager

Position Number: 6915217
Location: Colorado Springs, CO
Position Type: Campus Safety and Police

Dispatch Manager

University of Colorado Colorado Springs

Dispatch Manager - 38948 University Staff

Description
Dispatch Manager

Department, College, or School

Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!

Who We Are

The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking a Dispatch Manager to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.

At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.

Salary Range: $68,297 - $91,063 annually. Compensation will be commensurate upon experience and qualifications. This position Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.

Work Location: On-Site/Hybrid

Benefits at a Glance

At UCCS, our employees are our most valued asset. We're proud to offer:

Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
Want to know your total compensation? Use our calculator to get the complete picture!

Summary

The Dispatch Manager position with the University of Colorado Colorado Springs (UCCS) Department of Public Safety is responsible for the overall leadership, administration, and day-to-day operation of the Police Communications Center. This role provides managerial oversight of a 24/7 communications operation supporting campus law enforcement and public safety services.

The Dispatch Manager exercises full supervisory authority and accountability for staffing, scheduling, training, performance management, and policy implementation. This position ensures compliance with university policies, state and federal regulations, and professional standards while aligning communications operations with departmental and institutional objectives. The role requires strong leadership, operational expertise, and the ability to manage complex, high-impact public safety communications in a university environment.

This position is designated as an essential employee. You may be required to "stay late" or "come in early", as needed. You may also be required to respond to any emergencies as needed.

This position requires participation in a rotating on-call schedule, including nights, weekends, and holidays. Maintain on-call availability outside of normal business hours to address operational, personnel, or emergency issues consistent with the responsibilities of an exempt management position in a 24/7 public safety environment.

Essential Functions

The duties and responsibilities of the position include, but are not limited to:

Direct and manage the daily operations of the Police Communications Center, ensuring continuous 24-hour, 7-day-per-week coverage, including rotating shifts.
Supervise all Public Safety Communication Technician staff, including hiring, onboarding, scheduling, performance evaluations, coaching, and discipline.
Monitor workload, call volume, staffing levels, and operational flow to ensure timely, effective emergency and non-emergency response.
Develop, implement, and enforce communications center policies, procedures, operating manuals, and production standards.
Interpret and apply departmental, university, state, and federal policies and regulations related to police communications and records management.
Oversee the communications training program, including approving training materials, evaluating trainee progress, and ensuring staff competency.
Initiate and manage employee performance improvement plans, disciplinary actions, and resolution of informal grievances or complaints.
Approve work schedules, overtime, and leave; ensure appropriate staffing coverage and budgetary accountability.
Perform dispatch duties as needed, including answering emergency and non-emergency calls, dispatching public safety resources, and documenting activity in the Computer-Aided Dispatch (CAD) system.
Ensure proper handling, retention, and release of confidential police records in compliance with applicable regulations.
Compile and submit Uniform Crime Reporting (UCR) statistics and required state and federal reports, including submissions to the Colorado Bureau of Investigation.
Oversee NCIC/CCIC validations, receipts, and criminal history background requests.
Monitor the functionality of dispatch equipment and systems; identify maintenance, supply, or upgrade needs and coordinate corrective actions.
Research new technologies and equipment and develop proposals to support operational improvements.
Serve as a liaison with internal departments, external law enforcement agencies, emergency responders, and campus stakeholders.
Collaborate with the department's HR liaison throughout recruitment, hiring, and personnel management processes.

Tentative Search Timeline

Priority will be given to applications submitted by: 2/23/2026.
Potential interview dates: 3/2/2026 - 3/13/2026.
Potential start date: 4/1/2026.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.

Qualifications

Must have a Bachelor's degree in criminal justice, public administration, communications, management, or a related field.
Progressively responsible experience in police or emergency communications operations.
Must have supervisory or management experience in a 24/7 public safety or communications environment.
Experience working with applicable laws, regulations, and professional standards related to emergency communications, records management, CJIS, NCIC, and CCIC is required.
Must have experience supervising staff, manage performance, resolve conflicts, and make employment-related decisions.
Experience with departmental communication, including policy development and report writing is required.
Master's degree in public administration, criminal justice, emergency management, or a related field is preferred.
Experience managing communications operations in a university setting is preferred.
Highly qualified applicants will have experience with budgeting, resource allocation, and data-driven decision-making.
Advanced leadership or management training or ability to obtain within a year something like APCO is preferred.

This job description outlines this role's general responsibilities, qualifications, and physical requirements at UCCS. It is not an exhaustive list of all required duties, responsibilities, and qualifications. The university reserves the right to modify, add, or remove duties and responsibilities as needed to meet the university's needs.
Special Instructions to Applicants:

Applications submitted by 02/23/2026 will receive full consideration.

Applications submitted through email or surface mail will not be considered. Please apply at cu.edu/cu-careers (job #: 38948).

Official transcripts will be required upon hire.

Upon request, please be prepared to provide five professional references (at least two previous/current supervisors), including their email contact information If you have technical difficulties with your application, please contact the CU Careers help desk at 303-860-4200 #5 or cucareershelp@cu.edu. Job related inquiries should be directed to the posting contact. This position does not include new visa sponsorship for individuals outside the U.S. Candidates must already be in the United States with valid work authorization or an employment-based visa. The university will not initiate sponsorship for those who do not currently hold a U.S. work visa or authorization. If you already have valid U.S. work authorization or are on a visa that permits employment, we welcome your application. Applicants should either reside in Colorado or be prepared to relocate within two months of starting employment. We're excited to welcome new team members and will provide support and resources to help make your transition to Colorado as smooth as possible. Application Materials Required: Cover Letter, Resume/CV Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications. When submitting the materials, check the Job Specific Attachments box next to each document in order for the search committee members to see your materials.

Job Category: Public Safety/Enforcement and Protective Services

Primary Location: Colorado Springs Department: C0001 -- Colorado Springs Campus - 40121 - VCAF-Police Operations

Schedule: Full-time

Posting Date: Feb 9, 2026

Unposting Date: Ongoing Posting Contact Name: Rob McGregor Posting Contact Email: rmcgreg2@uccs.edu Position Number: 00738233

$Footer

To apply, please visit: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=38948&lang=en