Job Details

Systems Engineer 1

Position Number: 6672654
Location: Seattle, WA
Position Type: Computing - Network/System Administration

Systems Engineer 1

Seattle University

Systems Engineer 1

FLSA Status: Nonexempt

Months Per Year: 12

Employment Status: Full-Time

Work Model: Hybrid Eligible*

Seattle University will be one of the most innovative and progressive Jesuit and Catholic universities in the world, educating with excellence at the undergraduate, graduate, and professional levels. We embrace an intersectional framework for defining diversity in its broadest sense, including differences in gender, gender identity, race, ethnicity, generational history, culture, socioeconomic class, religion, sexual orientation, national origin, citizenship status, political perspectives, geographic origin and physical ability. Seattle University strives to be a welcome, open and safe campus climate for all who learn, live and work at Seattle University.

Seattle University's Core Competencies

Effective Team Collaboration: Works harmoniously with others towards a common goal, leveraging individual strengths to achieve shared objectives.

Emotionally Intelligent Communication: Engages in a skillful exchange of information, thoughts, and feelings, verbally and non-verbally.

Ethics and Integrity: Demonstrates an unwavering commitment to honesty, professionalism, and alignment with our Jesuit mission in all actions and decisions.

Flexibility and Innovation: Embraces change, approaching problems with curiosity adaptability, and is committed to making a positive impact.

Mindful Inclusion: Fosters mindful inclusion by consciously creating a workplace that celebrates differences, embraces cultural humility, and empowers uniqueness.

Outcomes-Driven Orientation: Sets clear objectives, pursues excellence, and delivers measurable outcomes while upholding Jesuit Catholic values.

Position Description

Information Technology Services (IT Services) at Seattle University provides high-touch, high-quality customer service to a vibrant and diverse community of faculty, staff, and students. We are seeking a collaborative, curious Systems Engineer 1 with a passion for learning, an innovative spirit, and a commitment to fostering an inclusive environment where all can thrive. This role supports the university's mission by helping to build and maintain a reliable, secure, and user-friendly endpoint and application ecosystem. Our team values diverse perspectives and is committed to helping you grow your technical expertise and leadership skills.

Essential Job Functions and Responsibilities:

Assist with configuring and maintaining our Microsoft Intune and Jamf environments to support endpoint management, device enrollment, application deployment, and security policy enforcement on various platforms including Windows, MacOS, iOS, and Android.
Support our Apporto Virtual Desktop instances to deliver course-specific applications for our students and faculty.
Collaborate with other team members to maintain and support Microsoft 365 services, including Intune, Exchange Online, SharePoint, OneDrive, Teams, Teams Phone, and other associated applications.
Support the provisioning and deprovisioning of end user accounts and related licensing in partnership with our IAM team.
Provide delivery support for production software and services on physical and virtualized endpoints.
Provide excellent and empathetic customer service to our students, faculty, and staff.
Maintain, upgrade, monitor, and support existing applications and infrastructure to ensure operational stability and compliance.
Actively participate with team(s) in root cause analysis, debugging, support review, post-incident analysis, and corrective action planning before, during, and after security incidents and service interruptions.
Open and manage problem tickets with vendors, as necessary or appropriate, to achieve goals or bring problems to resolution.
Create and maintain documentation related to system configurations, processes, and procedures to assist with ticket triage for our Service Desk team and promote end user self-service.
Support the creation of scripts and tools that drive automation and enable product teams and end users to move towards self-service.
Actively engage in team meetings and campus events as part of collaborating with colleagues and understanding the experience of those we serve.
Perform other duties as assigned.

Qualifications

A combination of relevant education and experience sufficient to successfully perform the essential duties of the position on such as those listed above.
Excellent troubleshooting skills and the ability to diagnose and resolve technical issues with all levels of end users.
Some capability with scripting languages such as PowerShell or Bash.
Demonstrated customer service orientation and a commitment to providing timely and excellent forward-facing service.
A self-starter with attention to detail, flexibility, and the ability to adhere to project specifications and timelines.
Desire to learn and grow with an inquisitive and positive nature as a part of a continuous learning environment.

Preferred Qualifications

Familiarity with basic networking and firewall rules.
Familiarity with SSO and account provisioning/deprovisioning.
Familiarity with security hardening best practices.
Experience working in a ticketing/work triage system.
Experience working in higher education or similar industry or organization.
Experience with process improvement methods and tools.

Application Instructions

Please attach a cover letter with your resume when applying. Job postings are open until filled, unless otherwise specified.

Compensation at a Glance

Salary Range: $87,000 - $92,000

Seattle University has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, and not based on a candidate's gender or any other protected status.

Your total compensation goes beyond the number on your paycheck. Seattle University provides generous leave, health plans, and retirement contributions that add to your total compensation package.

Benefits at a Glance

Consistent with its fundamental Jesuit values, Seattle University offers a wide range of benefits designed to care for the whole person. Choose from three different medical plans, a dental, and vision insurance programs. Protect your income with life, short & long-term disability coverage. Plan for your future with up to a 10% employer contribution for retirement benefits, comprised of a 5% nonelective employer contribution and an additional dollar-for-dollar match of your voluntary contributions up to a maximum of 5%. You may also take advantage of 100% paid tuition benefits for the employee and dependents, a subsidized transportation benefit, a wellness program with free access to an onsite fitness facility, and a wide variety of campus events. Enjoy a generous holiday schedule, including a paid Holiday break closure in December, vacation and paid sick leave, and paid community service leave. For more information explore the Benefits website at: https://www.seattleu.edu/hr/benefits/

Hybrid Eligible

This position may be eligible for a hybrid schedule after successful completion of an introductory work period of 3-6 months. This may mean that a hybrid eligible role will begin on-campus initially and then will transition to hybrid format following onboarding and training. Flexible work plans are subject to periodic review and may be changed or terminated at any time for any reason at the university's discretion.

To apply, please visit: https://seattleu.csod.com/ux/ats/careersite/8/home/requisition/2985?c=seattleu