Job Details

Enrollment Support Assistant (PT), CPRN42064REG

Position Number: 6662232
Location: Glen Ellyn, IL
Position Type: Admissions/Enrollment

Enrollment Support Assistant (PT), CPRN42064REG

Enrollment Support Assistant (PT), CPRN42064REG
The College of DuPage is a comprehensive community college located 27 miles west of downtown Chicago, vitally connected to our local area for over 50 years. We prepare students for a lifelong passion for learning on our 273-acre campus which is home to nine associate degrees and a wide variety of professional and technical certificates. Many of these credentials prepare students to seamlessly articulate into the baccalaureate programs of our higher education partner institutions.

College of DuPage is committed to student success and values an inclusive and welcoming community environment. We are an equal opportunity employer committed to diversity in the workforce. Our connection to the larger metropolitan area is essential to our success and provides a wealth of diverse cultural and recreational opportunities.

Primary Duties and Responsibilities:
Support and provide superior customer service and enrollment assistance to students and community by various forms of outreach activity.

Provide information and enrollment assistance to students.

Make outbound calls using predetermined scripts for enrollment projects and initiatives.

Contact students via text, email, and other communication platforms as needed to support outreach efforts.

Answer inbound calls and respond to student inquiries.

Track and report on outreach activity.

Assist students with enrollment related to registration, payment, etc. and refer to appropriate department as needed.

Review and utilize information in student information system (Colleague) to provide best response and assistance to students.

Provide feedback from outreach campaigns to improve work processes.

Stay updated on information and requirements from other departments affecting ESC operations.

Maintain student privacy in accordance with FERPA guidelines.

Maintain an in-depth knowledge of college policy and departmental procedures and guidelines.

Other duties as assigned.

Qualifications:

Education
- High school diploma required.
- Associates Degree preferred.

Experience
- Excellent communication skills.
- Experience with word processing, email, spreadsheets, and internet required.
- One year of experience in busy office environment required.
- Extensive telephone and excellent customer service skills required.
- Same as above preferred.

Working Conditions:

Computer, multi-line telephone, and copier.

Extensive use of telephone and computer.

Lifting up to 25 lbs.

This position requires a pre-employment Background check at the expense of the college.

Hybrid Remote Eligible: Yes -Must be on campus -Main Campus Glen Ellyn IL

Part-Time Work Schedule: Monday-Thursday: 9 a.m.-3 pm. / Friday: 9 a.m.-2 pm

Hiring Range:
6 Hourly/Starting salary beginning at $20.14/hourly based on experience.

Competitive starting pay is dependent on education and experience. College of DuPage also offers regular part-time positions a variety of fringe benefits including retirement benefits, access to holiday pay, personal time and other discounts on classes.

College of DuPage is an equal opportunity employer. The College of DuPage is committed to recruiting and retaining high performing talent to our institution, continuing our tradition of excellence. We encourage all people across the broad spectrum of those communities we serve to explore and apply for positions at COD for which they believe they are qualified.

College of DuPage does not discriminate against individuals in employment opportunities, programs and/or activities on the basis of race, color, religion, gender, sexual orientation, age, national origin, ancestry, veterans' status, marital status, disability, military status, unfavorable discharge from military service, or on any other basis protected by law.

To apply, visit https://cod.csod.com/ux/ats/careersite/4/home/requisition/2730?c=cod