Job Details

Technology & Business Systems Service Manager

Position Number: 6657282
Location: San Diego, CA
Position Type: Computing - Management/Director

Technology & Business Systems Service Manager

Position Title & Department:
Technology & Business Systems Service Manager; Auxiliary Administration

Posting #
5388
Department Description:
The Division of Student Affairs is committed to grounding our policies, programs, and procedures in inclusive excellence. In alignment with our Catholic mission, we strive to foster a welcoming environment where the dignity of all students, staff, faculty, and administrators is respected and embraced. We recognize that achieving inclusive excellence is an ongoing journey requiring continual education, accountability, and collaboration. All members of the Division are expected to actively engage in this work.

University Description:
The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description:
The Technology & Business System Service Manager is responsible for overseeing and managing technology systems within Auxiliary Services and across the Division of Student Affairs. This position ensures the smooth operation, integration, and performance of business-critical systems by serving as a bridge between technical and non-technical stakeholders. The role includes researching and recommending technology solutions, coordinating system upgrades and integrations, managing vendor relationships, troubleshooting system issues, and developing user-focused service strategies and best practices. This position also ensures secure access, system reliability, and continuous performance improvements, while aligning IT systems with divisional and institutional goals. Other duties as assigned.

Duties and Responsibilities:
Research and Development

Research, propose, and implement innovative business technologies to improve services across Auxiliary Services and Student Affairs (e.g., Housing, Dining Services, Torero Store, Campus Card Office, POS systems, AV systems, Print/Mail Shop, Catering Software, CBORD suite).
Manage and coordinate integration and data synchronization between systems and other university departments.
Collaborate with stakeholders to support timely upgrades and implementations.
Lead and mentor technology users; ensure alignment of new technologies and business solutions with departmental goals.
Work with internal teams and vendors to develop customized KPI reporting tools.
Serve as project manager for the implementation of new software solutions across the division.

System Management and Administration

Oversee and maintain security protocols and access permissions across systems.
Manage vendor relationships, including contract negotiations and resource planning for technology initiatives.
Identify opportunities for process and systems improvements; implement best practices to improve efficiency and user experience.
Monitor for security risks and vulnerabilities; develop mitigation strategies to ensure data and system integrity.
Analyze performance data, generate reports, and identify trends and root causes of issues.
Ensure optimal system response times and maximum uptime for all core systems and peripherals.
Overseeing the PCI compliance and training across the organization.

Troubleshooting and Repairs

Lead troubleshooting efforts for system-related issues and provide resolution support.
Diagnose and troubleshoot equipment-relayed problems as needed to maintain services levels.
Maintain stock of spare equipment, managed inventory and coordinate equipment purchasing with appropriate vendors.
Resolve and coordinate all hardware/software performances problems across the division.
Provide immediate service response for all issues across the organization.

Training and Support

Design and provide training for staff, management, and partner departments on system use and functionality.
Develop and maintain accurate documentation and technical procedures for all systems.
Coordinate vendor-led training for the division.
Serve as liaison between internal teams, university departments, and external vendors to ensure effective communication and implementation of projects.
Serve as technology subject matter expert and offer technical support to resolve operational challenges.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements:

Minimum Qualifications:

Bachelor's degree required, preferably in computer science or a related field.
Minimum two years of experience directly related to Java, Python, Tailwind CSS, HTML and JavaScript. Three or more years of related experience preferred.
Knowledge of server backup procedures and storage best practices
Experience creating and customizing reports using Crystal Reports
Proficiency in Java, Python, JavaScript, Tailwind CSS, HTML, React
Experience with databases including SQL, Firebase, Firestore, and PostgreSQL
Familiarity with networking protocols such as TCP/IP and LANs
Proficient in tools and platforms such as Linux, Tableau, Excel, Agile/Scrum, OOP, GitHub
Strong customer service skills for working with technical and non-technical users

Performance Expectations - Knowledge, Skills and Abilities:

Strong interpersonal skills and ability to collaborate with all levels of university personnel and external vendors
Excellent technical writing skills for reports, proposals, and documentation
Proven analytical and problem-solving capabilities for diagnosing complex technical issues
Solid understanding of relational database design and administration
Familiarity with server and desktop systems, applications, and interfaces
Basic knowledge of data security, especially regarding sensitive or financial information
Ability to identify problems, propose solutions, and implement improvements
Demonstrated initiative, creativity, and ability to work independently and as part of a team
Strong organizational skills and attention to detail
Excellent oral and written communication skills
Ability to meet deadlines and manage multiple projects simultaneously
High level of creativity and proficiency in relevant tools and technologies, including web development and desktop publishing

Posting Salary:
$5,720 - $7,083.33 per month; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
Special Application Instructions:

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.
Additional Details:

Hours: 37.5 hours per week

Closing date: Open until filled

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

To apply, visit https://jobs.sandiego.edu/cw/en-us/job/497163