Job Details

Ellucian Banner Senior Systems Analyst

Position Number: 6529046
Location: Philadelphia, PA
Position Type: Computing - Management/Director

Ellucian Banner Senior Systems Analyst

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title
Ellucian Banner Senior Systems Analyst

Job Profile Title
Business Systems Analyst Senior

Job Description Summary
The Senior Systems Analyst position is part of the Pennant Operations team within the Division of Finance.

The Pennant Operations Student Financial Systems group supports the Pennant Accounts and Pennant Aid suite of applications. The Senior Systems Analyst plays an important role in the organization by utilizing the mission critical systems to support day-to-day operations of the Office of Student Financial Aid, which is part of Student Registration and Financial Services (SRFS) team to implement upgrades, releases, and new functionality, provide subject matter expertise, and other system support roles.

The position will work closely with the Student Financial Aid team to support cyclical system tasks. This will include updating configurations, creating queries to be leveraged by the ERP system rules, analysis and reporting, running system jobs, troubleshooting issues and mass data updates.

As part of the role, the ideal candidate will provide impact analysis, system testing, issue tracking and resolution, implementation planning, communications, and updated process documentation related to system upgrades, vendor releases, and other system roll outs.

The role will also work with SRFS staff and technical team members to understand business requirements that drive the analysis, design, and delivery of IT solutions that align to functional needs and priorities.

A successful candidate will translate business requirements into functional specifications and system design documents for student system related enhancements. The role will develop a strong understanding of Federal, State and University policies and procedures and regulatory compliance to help ensure that delivered IT solutions are built to adhere to those requirements.

The role will provide advanced operational reporting using Business Objects and other ad-hoc reporting tools as well as managing development efforts for reports requiring technical resources. The role will also partner and collaborate closely with developers, testing and approving their work, and acting as a client liaison for those working in support of Student Account and Aid.

The role works with clients and technical team members to understand business requirements that drive the analysis, design and delivery of quality IT solutions, aligning them with business needs. Applies knowledge of commonly used business concepts, practices and procedures; can provide data , process and system requirements; understands software development lifecycles and conducts process redesign. Translates business requirements into functional specifications and system design.

Job Description

Principal Role Responsibilities:

Support the day-to-day operations and cyclical tasks related to Student Financial Aid's operational calendar such as updating configurations, running batch jobs, and mass data updates.
Provide Tier 2 end-user support for Banner and other student applications.
Complete impact analysis and regression testing to support product upgrades and vendor releases.
Collect business requirements, collaborate with functional and technical teams to complete testing for enhancements.
Work closely with SRFS staff and technical team members to understand business requirements that drive the analysis, design, and delivery of IT solutions that align to functional needs and priorities.
Accurately translate business requirements into functional specifications and system design documents for student system related enhancements.
Serve as a student financial aid subject matter expert by maintaining the Ellucian Banner configurations and baseline jobs.
Develop expertise on the custom applications developed by Penn to support the financial systems functions and vendor hosted software solutions employed to support the SRFS mission.
Promptly keep up to date on current trends and innovations with the vendors and industry and apply knowledge effectively in a matrixed environment with multiple partners and clients.
Fulfill additional support functions within the team supporting Student Financial Aid including but not limited to integrations, batch scheduling, reporting, security administration, process and system documentation, training, and communications.
Review, analyze, support, and evaluate information systems, processes and client needs.
Perform and participate in the analysis, design and implementation of systems following appropriate standards and requirement gathering.
Conduct tests or test planning sessions; provide input for feasibility and prepare user/technical documentation.
Critically evaluate information gathered from multiple sources; reconcile conflicts; decompose high-level information into details; interpret low-level information to a general understanding; and distinguish user requests from the underlying true needs.
Design the solution; coordinate implementation of the solution; and ensure delivery of tested solution to the user.
Translate business and user requests involving enhancements and improvement initiatives to software systems into business requirement specification documentation.
Document and track issues, action items, user requirements, and deliverables in an accurate and precise manner.
Other duties and responsibilities as assigned

Qualifications

Knowledge of Ellucian Banner Financial Aid module including experience maintaining configurations, baseline batch processes, Population Selections, ability to configure Self-Service Banner, and an understanding of Ethos, and Ellucian Banner APIs.
Bachelor of Science and 3 to 5 years of experience or equivalent combination of education and experience is required.
Demonstrated professional work experience working with student financial aid information or administrative ERP systems preferably in a decentralized, research-based university, with a comprehensive understanding of a Financial Aid office's business processes and best practices.
Demonstrated knowledge and application of Federal Higher Education policies and how they relate to a systems and technical environment.
Proficiency in working with integrated administrative software applications and reporting tools.
Experience performing data analysis via SQL.
Experience with querying data via tools like TOAD, Snowflake, etc.
Demonstrated ability to analyze functional needs and develop and implement process improvement solutions.
Ability to interact with all levels of clients and customers.
Demonstrated experience and examples with communicating clearly and effectively to various faculty, staff, and students individuals and communities regarding complex systems, policies, and regulations.
Proven work experience in developing positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public.
Exercise exceptional judgment, discretion, and ability to maintain and support integrity with confidential information. Consistently support compliance and uphold values and behaviors to protect data and reporting requirements.
Proven ability to manage multiple priorities under firm deadlines in a fast-paced environment while maintaining a high level of professionalism and exceptional attention to detail and accuracy.
Excellent organizational, interpersonal, and problem-solving skills.
Excellent written and verbal communication skills.

Job Location - City, State
Philadelphia, Pennsylvania

Department / School
Division of Finance

Pay Range
$83,500.00 - $90,000.00 Annual Rate
Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job's level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements
Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family-whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement-and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

To learn more, please visit: https://www.hr.upenn.edu/PennHR/benefits-pay

Equal Employment Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state, or local law.
To apply, visit https://wd1.myworkdaysite.com/en-US/recruiting/upenn/careers-at-penn/job/Franklin-Building/Ellucian-Banner-Senior-Systems-Analyst_JR00110268