Job Details

SENIOR PROGRAM COORDINATOR, STUDENT ACADEMIC, University Registrar

Position Number: 6356202
Location: Boston, MA
Position Type: Registrars

SENIOR PROGRAM COORDINATOR, STUDENT ACADEMIC, University Registrar

Job Description
SENIOR PROGRAM COORDINATOR, STUDENT ACADEMIC, University Registrar

Category
Charles River Campus --> Administrative/Support/Clerical
Job Location
BOSTON, United States
Tracking Code
25500891570621
Posted Date
6/27/2025
Salary Grade
Grade 26
Position Type
Full-Time/Regular

About the Role

The Senior Program Coordinator, Student Academic Records in the Office of the University Registrar plays a critical role in assessing, modifying, and maintaining student records to preserve academic history and ensure accurate progress towards degree completion. Serving as a primary point of contact for colleagues within schools, colleges, and academic departments, the Senior Program Coordinator resolves issues related to personally identifiable information, program requirements, and academic outcomes. This role supports student registration, error resolution, leaves of absence processing, coding of special programs, degree verifications, and manages transcript production queues. As an active member of the academic record and operations team, the Senior Program Coordinator utilizes advanced training and experience to handle complex transactions, including the resolution of duplicate identification numbers and program plan changes.

This position works closely with colleagues in the Registrar's office, the Enrollment & Student Administration unit, staff, and students. This role reports to the Associate Registrar.

The Senior Program Coordinator's primary duties include:

Assessing and processing exceptions.

Adjusting student records.

Communicating University compliance requirements.

Researching and evaluating past data to complete transcript requests, and;

Maintaining course descriptions and audit records.

This role may cross-train into related organizational areas to provide support at peak times. The Senior Program Coordinator works relatively independently but may seek assistance for complex tasks. They are expected to set priorities in consultation with others and to maintain confidentiality of information.

About the Organization

The Office of the University Registrar is part of the Enrollment & Student Administration unit (ENSA). It supports the instructional and student progress endeavors of Boston University by providing quality services to students, faculty, academic and administrative departments, and the public. We supervise registration and the evaluation of transfer credit, maintain student academic records and record grades, issue transcripts, verify enrollment and graduation, issue diplomas, assign classrooms, produce the class schedule, schedule final examinations, and oversee production of the Bulletin and the Degree Advice system.

Across the 10 departments of ENSA, we are dedicated to ensuring that our policies, practices, and services meet the needs of an increasingly inclusive University community of students, families, faculty, staff, and alumni. We do so through a lens of respect, and a commitment to encouraging the personal success and productivity of all employees.

Required Skills

Requirements:

A cover letter is required for consideration.

About the Candidate:

A bachelor's degree and 1-3 years of relevant work experience are required for this position. Customer service skills highly desirable. We are willing and happy to train any industry-specific skills required to perform this job.

Recommended Skills

Excellent verbal and written communication skills, including ability to effectively communicate; with internal and external customers.
Ability to compose clear documentation.
Familiarity with scheduling.
Ability to multi-task, establish priorities, and perform well under pressure.
Ability to maintain a high level of data entry accuracy, consistency, and attention to detail.
Be a methodical business process or systems thinker and problem solver.
Ability to understand and analyze data; recognize anomalies and apply updates methodically.
Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.

Preferred Skills:

Experience working in a higher education setting.
Familiarity with Student Information Systems (Banner or PeopleSoft) or robust relational databases.
Demonstrated success with project management and process improvement initiatives.
Ability to communicate technical information to a non-technical audience and to give effective group presentations.

Technology:

Large relational databases.
Microsoft Suite including expertise with Excel or Google Sheets.
25Live or other room scheduling software programs.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.

Required Skills

Job Location: BOSTON
Position Type: Full-Time/Regular
Salary Grade: Grade 26

To apply, visit https://jobs.silkroad.com/BU/External/jobs/315569