Job Details

Intake Case Manager

Requisition Number: 65524
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 10-Jul-2025
Date Posted:

Job Summary

Student Outreach, Advocacy & Support (SOAS) is encouraging applications for the Intake Case Manager position! Student Support and Case Management (SSCM) provides non-clinical case management support to students who have experienced an unanticipated life event that may impact their ability to focus on their educational goals. The Intake Case Manager is an integral part of SSCM. This position provides referral coordination and office manager support to the team. The Intake Coordinator reports directly to the Program Manager for Student Outreach and Support. This position will have a primary function of working intake and customer service, which includes referral management and assignment to the case management staff, and coordination of the incoming referrals through walk-ins, phone, and email. This position is also responsible for office management and supervision of the SSCM student employees. This position will work directly with the case management staff and campus partners to ensure students are receiving the support they need. CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

SOAS provides individualized support for students throughout their college career. SOAS takes a holistic, non-clinical case management approach to help students address a myriad of needs or personal life events that may impact their educational career. A case manager supports a student facilitating connections and navigating the resources and services available to them whether on campus or in the community. Our office assists students' mental health, emotional wellbeing and safety by providing outreach, resources, and referrals.

What Your Key Responsibilities Will Be

Intake and Referral Support

• Coordinate centralized case management process for SSCM in collaboration with SCCM leadership. This includes reviewing all incident reports submitted to SCCM, creating cases, assigning cases to case managers, and coordinating care with other offices as needed.
• Provide entry-point services including intake and assessment, crisis intervention, information on system-wide operations (Course Drop Process, Withdrawal Process, Tuition Dispute, Retroactive Withdrawal, Incompletes, Leave of Absence, etc.), problem solving, and referrals to Case Managers and appropriate university and community resources for ongoing support. Must be capable of listening, triaging information gathered, and determining next steps for complex and unique situations without precedent or guidance.
• Application of principles of crisis management and de-escalation techniques to determine how to best assist and/or refer escalated students and parents in person or over the phone.
• Oversee shared email account and incoming phone calls.
• Responsible for providing support to students referred for mild, moderate, or early alert concerns as needed.
• Communicate with parents/guardians, families, or designated emergency contacts as appropriate.
• Coordinates follow-up and tracking of students to monitor progress and ensure compliance with recommendations; maintains confidential student records.

Case Management

• Provides ongoing case management support to student referrals of varying levels
• Evaluates and presents cases to the Students of Concern Team (SOCT), Dean of Students, or SSCM leadership as needed
• Serves as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicates intervention steps and procedures
• Respond to walk-ins and phone calls related to students in distress as needed
• Obtain and review updates on distressed students and facilitate the flow of information between appropriate offices, both on campus and in the greater community
• Assist referred students in making use of university and/or community resources and services
• Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges
• Communicate with parents/guardians, families, or designated emergency contacts as appropriate
• Serves as a member of the case management team and communicates current information related to cases concerning students; works closely with the leadership and assists in determining appropriate action to take on referred cases
• Coordinates & implements recommendations from SOCT Team regarding students
• Maintains confidential student records.

Administrative and Office Management

• Coordinates follow-up and tracking of students to monitor progress and ensure compliance with recommendations.
• Provides peer support to case managers and case consultation.
• Prepare reports and presentations on the case management process.
• Document student contacts and assist in the record-keeping process.
• Follow up on cases, monitoring progress through resolution.
• Assist in the collection and reporting of assessment data to provide support in compiling weekly, monthly, and annual reports to highlight SSCM accomplishments and services.
• Assist in the development and maintenance of the website, links, brochures, communication, etc.
• Inform their supervisor of pertinent ongoing cases, projects, and possible threats.
• Assist with emergency operations planning, division education/training, and tracking.
• Serve on committees, task forces, and working groups as designated.
• Represent SSCM programs and services through tabling at university and community events. Ensure that marketing materials and the website are up to date, using JIRA in collaboration with the marketing team.
• Route email, phone calls, and walk-ins to SCCM staff or take messages when appropriate.
• Responsible for drafting and maintaining the policies and procedures in the onboarding materials and resources for SSCM staff.
• Responsible for maintaining SSCM materials such as: Canvas course for SSCM staff training and resources, bookings, SSCM website, Maxient support etc.
• Is responsible for all purchasing and office supply acquisition for the office. Coordinates travel for all staff and prospective employees.
• Assists with budgetary matters of SSCM, including forecasting, analyzing, and making recommendations to the Director.
• Arrange room reservations, catering, invitations/announcements, signage (if required), technology, support, etc.
• Provide monthly reports on identified data points to the SCCM leadership team
• Supports SSCM Leadership with other duties as assigned.

University Collaboration

• Manage referrals of students and provide feedback to referral agents.
• Coordinate with representatives from various departments, including Student Conduct and Conflict Resolution, Housing and Residence Life, Office of Disability Services, University Police, Office of Victim Assistance, Counseling and Psychiatric Services, University Legal Counsel, and appropriate staff and faculty across the university;
• Provide connection to resources for members of the campus community, including staff, faculty, departments, and colleges.
• Serve as liaison for designated on and off-campus resources.

What You Should Know

• The work schedule for this position is Monday through Friday, 8:00 a.m. to 5:00 p.m. Including some nights and weekends.
• The work modality for this position is typically in person, with remote work available depending on the needs of the day.

What We Can Offer

• The starting salary for this position is $56,000.

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be courageous. Be inspired. Be Boulder.

What We Require

• Bachelor's degree in Social Work, Counseling, Human Services, Behavioral Sciences or a related field.
• 2+ years of post-bachelor professional experience providing case management or individualized support.
• Experience in crisis management and response.

What You Will Need

• Demonstrated ability in managing difficult and complex situations.
• Ability to interact effectively with students, faculty/staff, and parents.
• An equity-minded professional who develops and implements strategies that are intentionally designed to support equitable outcomes for all students.
• Excellent written and oral communication skills.
• Knowledge of social work/case management best practices and philosophy.
• Ability to manage multiple contending priorities, including triage and prioritization of information in a fast-paced environment.
• Ability to work cooperatively with others within a multidisciplinary team environment.
• Evidence of effective collaborative relationships with students, faculty, staff, and parents.
• Demonstrated experience in facilitating training and presentations to students, staff, or faculty.

Special Instructions

To apply, please submit the following materials:

1. A current resume.
2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.
We may request references at a later time.
Please apply by July 10, 2025, for consideration.
Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.
In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.


To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Intake-Case-Manager/65524







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