Job Details

Operations Coordinator, EMBA

Position Number: 6320958
Location: Salt Lake City, UT
Position Type: Admissions/Enrollment

Operations Coordinator, EMBA

Job Summary

The Executive MBA (EMBA) program at the University of Utah is seeking a dynamic, motivated, and service-oriented Student Experience Coordinator to join our team. In this role, you will work within a professional, customer-centric, and results-driven environment to deliver exceptional student services that enhance the EMBA student experience. You will play a key role in creating and supporting a positive academic experience for students, alumni, faculty, and staff through engaging events, effective communication, and collaborative efforts.

The ideal candidate will have a passion for event planning, hospitality, and delivering top-tier customer service. You will be proactive, detail-oriented, and thrive in a fast-paced environment, always keeping the student experience at the forefront. This position involves regular interaction with prospective and current students, alumni, faculty, vendors, and university staff, requiring excellent coordination, teamwork, and project management skills.

Responsibilities

Event Planning and Execution:
- Organize and oversee student-focused events that promote networking, peer interaction, and community building within the EMBA program.
- Coordinate aspects of class days, including logistical arrangements such as scheduling, catering, IT, classroom support, and ensuring availability of necessary resources.
- Plan and execute a range of student events, such as social hours, orientations, graduation ceremonies, guest speakers, and alumni gatherings.
- Continuously evaluate events and programs to identify areas for improvement, ensuring an enhanced and seamless student experience.
Faculty Support:
- Schedule pre-course meetings with faculty to assess support requirements and preferences.
- Oversee procurement and delivery of course materials, including books, cases, and syllabi, ensuring timely availability.
- Manage faculty needs within the Canvas platform, including setting up quizzes, distributing electronic files, and providing ongoing course management support.
- Provide continual assistance to faculty to ensure smooth operations and high-quality course delivery.
Student Support:
- Actively engage with EMBA students to cultivate a supportive and positive learning environment that fosters academic success.
- Manage communication channels (email, phone, in-person) to keep students informed of program updates, deadlines, and other important information.
- Serve as a point of contact for student inquiries, offering timely and accurate assistance with program components, policies, and procedures.
- Work collaboratively to address student concerns, ensuring their needs are met promptly.
- Maintain accurate and confidential student records, soliciting feedback for program improvement, and implementing necessary enhancements.
Budget Management:
- Track and manage event-related budgets to ensure fiscal responsibility and effective reconciliation of event expenses and payments.
Recruiting, Admissions, and Enrollment:
- Assist with recruiting and admissions activities, engaging prospective students through various communication channels, including phone, email, and in-person discussions.
- Support student onboarding and orientation processes, providing new students with key program information, academic policies, and platform training.
- Verify enrollment documentation, ensuring compliance with university regulations and assisting with overall student enrollment.
Administrative and Operational Support:
- Manage day-to-day administrative tasks essential to the smooth functioning of the EMBA program. Maintain and update program databases, reports, and records with accuracy and attention to detail.
- Oversee inventory of program supplies, materials, and branded items, ensuring availability and timely replenishment.
- Coordinate logistical needs related to operations, including space usage, technology resources, and vendor communications.
- Generate regular reports to support program planning, evaluation, and continuous improvement efforts.
- Collaborate cross-functionally to support the operational efficiency of the program office.
Additional Responsibilities:
- Other duties as assigned to support the EMBA program and the overall student experience.

Physical Requirements and Work Environment:Work Environment:

Nearly Continuously: Office environment.

Physical Requirements:

Nearly Continuously: Sitting, hearing, listening, talking.
Often: Repetitive hand motion (typing), walking.
Occasionally: Bending, reaching overhead, lifting up to 25 pounds.

Minimum Qualifications
Bachelor's degree or equivalency (one year of education can be substituted for two years of related work experience).

Demonstrated human relations and effective communication skills
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Strong customer service, interpersonal, and relationship-building skills.
Ability to problem-solve and perform well in a fast-paced, high-pressure environment.
Demonstrated ability to manage multiple tasks effectively and independently.
Excellent oral, written, and telephone communication skills.
Collaborative, coachable mindset, with an openness to new ideas and continuous improvement.
Proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
Flexibility to work alternating weekends and occasional evening events.

Special Instructions

Requisition Number: PRN42266B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday through Friday, with alternating Saturdays required to support student class days. A comp day is provided for each Saturday worked. Occasional evening availability is necessary for recruiting or student events. This position is classified as "essential," requiring the employee to work on campus, in person.
Department: 00033 - Executive Education
Location: Campus
Pay Rate Range: 41,220 to 60,000
Close Date: 6/30/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/184407