Job Details

Help Desk Agent

Position Number: 6212683
Location: Salt Lake City, UT
Position Type: Computing - Support and Training

Help Desk Agent

Job Summary

University Information Technology (UIT) has an opening for a full-time, benefited help desk agent position. Until further notice, this position is eligible for hybrid or on-site work from within the state of Utah. Please note that this position requires on-site training and, occasionally, on-site work.

An employee hired into this role who telecommutes will be responsible for providing space, telephone, printing, networking and/or internet capabilities at the telecommute location and signing the University of Utah Telecommuting Agreement. The employee will also be responsible for transportation and related expenses for on-site work.

Responsibilities
The incumbent for this position is the first point of contact for callers (guest, student, faculty, staff, affiliate) seeking support for computer hardware/software, security, account permissions, and network issues. Diagnoses the issues to determine root cause and seeks to resolve the issue at point of contact by using knowledge management articles and front-line troubleshooting efforts. When appropriate, dispatches requests to solution providers and escalates to advanced staff. Tracks and documents problems and solutions. This position will report directly to the UIT Help Desk manager.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.Work Environment and Level of Frequency typically requiredNearly Continuously: Office environment.Physical Requirements and Level of Frequency that may be requiredNearly Continuously: Sitting, hearing, listening, talking.Often: Repetitive hand motion (such as typing), walking.Seldom: Bending, reaching overhead.

Minimum Qualifications
Associate's degree in a computer related field or equivalency (one year of education can be substituted for two years of related work experience). Two years of related experience preferred. Demonstrated computer skills, human relations and effective communication skills are required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

Special Instructions

Requisition Number: PRN41833B
Full Time or Part Time? Full Time
Work Schedule Summary: M-TH 9am-6pm, Sat 8am-6pm
Department: 01555 - UIT INFRASTRUCTURE & OPS
Location: Campus
Pay Rate Range: $17.00/hour
Close Date: 8/6/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/182154