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Outreach Coordinator for Military Student Services - 002178

Position Number: 4850450
Location: Cullowhee, NC
Position Type: Student Affairs and Services

Outreach Coordinator for Military Student Services - 002178

Western Carolina University

Department: Office of Educational Outreach

About WCU: Western Carolina University has been named to the 2022 "Americas Best Employers by State" list by Forbes, ranking 14 out of the top 100 employers in North Carolina. Forbes has also ranked Western Carolina University in the Top 100 of Americas Best Midsize Employers for 2023. Western Carolina University is the UNC systems westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans - eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Paid vacation and sick leave accrual begin after first month of employment. Paid parental leave after 12 months of continuous service.WCU offers an abundance of training and development programs, certifications, workshops and conferences - many of which are offered free of charge.

Position Summary: The primary location of this position is on the main Cullowhee, NC campus.

The Military Student Services team works regularly with multiple support offices on campus to assist with the processing of military student information, the application of educational benefits, and the transfer of academic credit for military training and experience. This position is responsible for providing a wide range of support services to students who are using military education benefits or who are otherwise affiliated with the U.S. military.

A primary part of the The Outreach Coordinator for Military Student Services role is serving as the representative for the team routinely traveling to military bases, education fairs, conferences and Student Veteran's Association events. In addition to travel, this position provides support by email, phone and in-person to a wide variety of requests for information and guidance from current,prospective and alumni military students, as well as military education services officers. The Outreach Coordinator serves as a point of contact for military- affiliated students to answer questions, address concerns, submit appropriate forms, and facilitate successful transition to college (including navigation of the university systems, departments, and processes). This position must also assist military-affiliated students in navigating the benefits process with the VA, Department of Defense, or military branch, professionally and accurately. Developing and maintaining positive working relationships is critical to success in the Outreach Coordinator position. The Outreach Coordinator must demonstrate excellent customer service to a diverse faculty, staff, and student population and an ability to work with a number of partners, on-campus support offices, and external agencies. This position is responsible for attending military education fairs, building relationships with Education Services Offices on military bases, and implementing recruitment strategies. Beyond travel to bases and military-affiliated locations, this position is expected to maintain relationships with contacts and stakeholders by communicating regularly via email and phone and sending relevant WCU educational materials.

This position must maintain a broad knowledge on a range of topics including WCU admissions requirements, military education benefits, guidelines and processes, and on- and off-campus resources. This position must be able to follow strict guidelines and established processes for the VA, DOD, military branch, and the University. Working closely with the Student Veterans Association and the Veteran's Resource Center, theOutreach Coordinator will collaborate with and assess students' needs and schedule visits with on- and off-campus partners and assist with coordinating events with the Student Veterans Association.

This position is expected to serve as a full member of the Educational Outreach team, assisting with events and working some occasional evenings and weekends, particularly in the summer. Travel to education fairs and recruitment events on military bases is required. Candidate must be able to pass security protocols to access military bases in the US.

Knowledge, Skills, and Abilities Required for this position:

Minimum Qualifications: Bachelors degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.

Preferred Qualifications:

Position Type: Permanent Full-Time

Special Instructions to Applicants: Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information).PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.Applicants must upload a DD-214 if claiming Veterans Preference.If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.Effective October 1, 2015 all new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

AA/EOE
Western Carolina University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; sex; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Additionally, the University promotes the realization of equal employment opportunity for minorities, women, persons with disabilities, and veterans through its affirmative action program. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu.

University Safety
The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

To apply, please visit: https://jobs.wcu.edu/postings/26064