Job Details

California State University, San Bernardino

Student and Academic Advisor (Student Services Professional II), College of Extended and Global Education

Position Number: 9804628
Location: San Bernardino, United States
Position Type: Academic Advising

Student and Academic Advisor (Student Services Professional II), College of Extended and Global Education

California State University, San Bernardino

Job no: 561917
Work type: Staff
Location: Southern California|San Bernardino - San Bernardino Campus
Categories: Bargaining Unit|Unit 4 - APC - Academic Professionals of California,Job Search Category/Discipline|Administrative,Appointment Type|Probationary,Time Basis|Full Time,Workplace Type (Exclude Inst Fac)|On-site (work in-person at business location)

Under general supervision, the Student and Academic Advisor will perform moderately complex student services work. Key responsibilities include, but are not limited to, providing information and guidance to prospective students regarding degree and professional programs, assisting prospective and current students with enrollment and admission processes and solutions, offering student retention services, and providing admission and academic advising. The advisor will attend recruitment fairs to promote all Professional and Continuing Education (PaCE) programs, and coordinate data input, reporting, and analysis related to these activities.

Job Summary:

Under general supervision, the Student and Academic Advisor will perform moderately complex student services work. Key responsibilities include, but are not limited to, providing information and guidance to prospective students regarding degree and professional programs, assisting prospective and current students with enrollment and admission processes and solutions, offering student retention services, and providing admission and academic advising. The advisor will attend recruitment fairs to promote all Professional and Continuing Education (PaCE) programs, and coordinate data input, reporting, and analysis related to these activities.

Responsibilities:

Acquire prospective student information using basic interviewing and active listening skills to support program recruitment.
Provide information and guidance to prospective students regarding degrees, certificates, and individual courses that align with their aptitudes, interests, and abilities.
Assist prospective and current students with enrollment and/or course or program completion issues by applying sound judgment and knowledge of applicable standards.
Evaluate student needs through basic interviewing and counseling techniques and provide guidance on available services.
Advocate for student needs within the area of expertise and identify or recommend solutions in collaboration with campus partners.
Maintain accurate student information and status within the department's Customer Relationship Management (CRM) system.
Attend recruitment fairs and provide information sessions to promote PaCE programs.
Provide prospective students with information regarding the pre-admission process.
Guide prospective students through the admissions process, including tracking and obtaining missing documents and transcripts until applicants are fully admitted or denied.
Apply working knowledge of program practices, procedures, and activities to assist in developing and maintaining an information knowledge base.
Assist staff in providing accurate and comprehensive program information in response to prospective student inquiries.
Schedule and conduct one-on-one and group information sessions for current and prospective students.
Plan and attend "on-the-spot" admissions events for specialized groups, including community colleges and partnership programs.
Collect, compile, analyze, and evaluate data.
Prepare timely reports regarding recruitment, applications, enrollment, and other requested information.
Create individualized Student Program Plans for all matriculated students enrolled in undergraduate online programs.
Anticipate potential issues that could delay degree completion and provide readily available alternative solutions.
Recommend solutions to individual student issues, including situations for which established precedents may not exist.
Independently provide comprehensive academic advisement to students regarding choosing, pursuing, and adjusting to appropriate educational goals.
Provide factual information regarding occupational and educational requirements.
Utilize critical thinking and problem-solving skills to determine when Graduation Checks (Grad Checks) should be requested or updated.
Monitor graduation requirements and timelines to help ensure students remain on track for degree completion.
Maintain effective working relationships with students through regular communication and follow-up.
Follow up with students at program-specific intervals to assess their progress and continued engagement.
Run reports to monitor student engagement within degree and certificate programs.
Perform other classification-related duties as assigned.

Minimum Qualifications:

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year for year basis.
Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master's degree in a job related field may be substituted for one year of professional experience.

Required Qualifications:

Working knowledge of the practices, procedures and activities of the program to which assigned, general knowledge of the methods and problems of organizational and program management. General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations
Use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements
Obtain factual and interpretative information through interviews
Reason logically
Collect, compile, analyze and evaluate data and make verbal or written presentations based on these data Advise students individually and in groups on routine matters where required
Recognize multicultural, multisexed and multiaged value systems and work accordingly
Establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts
Rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Preferred Qualifications:

Master's degree
Experience coordinating and administering educational program events or projects, preferably in higher, extended, and/or adult education.
Experience with gathering and analyzing data, and developing reports
Knowledge of interviewing and counseling techniques to facilitate enrollments
Proficiency with Client Relationship Management (CRM) systems
Familiarity with conducting orientations for students
Demonstrated record of organizational skills and attention to detail
Strong interpersonal communications
Excellent oral and written English communication skills
Proficiency in Microsoft Office Suite programs
Candidates must be willing to maintain a flexible work schedule, occasionally working evenings and weekends, and domestic travel.

Compensation and Benefits:

The salary offered will take into account internal equity and experience among other factors.

The anticipated hiring range for this position is $5,083 per month

CSU Classification Range: $5,083 - $7,228 per month

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time / Exempt / Probationary

Academic year schedule: Monday through Friday (8:00 am - 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

Staff: The application deadline is September 17, 2026, at 11:55 pm (PST).

California State University, San Bernardino, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

CSUSB is not an E-Verify employer and cannot support visa holders with certain requirements (e.g., H1B, F1, STEM OPT).

Education Code 89521 Requirements: Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant's current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Drivers License Check

Possession of a valid Driver's License is required. Employees in this position will be enrolled in the Department of Motor Vehicles (DMV) Government Employer Pull Notice Program which confirms possession of a valid driver's license and reflects driving record.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

On Campus Commitment

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act

Applications close: Fri, 18 Sep 2026 06:55:00 GMT

To apply, please visit: https://careers.pageuppeople.com/873/sb/en-us/job/561917