Job Details

Business System Professional

Position Number: 9774080
Location: Boulder, United States
Position Type: Bursar and Student Accounts

Business System Professional

Requisition Number: 74307
Location: Boulder Colorado
Employment Type: University Staff
Schedule: Full Time
Posting Close Date: 31-Aug-2026
Date Posted:

Job Summary

The Bursar's Office at CU Boulder encourages applications for the Business System Professional position! The Bursar's Office is part of the Student Financial Services unit within the Enrollment Management division, where we provide the essential tools for students to be successful at CU. The Bursar's Office provides support to students and families in navigating financial experiences while students are accomplishing their academic journey. We support university operations by strategically managing key financial resources. This position serves as the primary operational support resource for SF-Special Programs (B3) within the Bursar's Office.

The position provides operational oversight of B3 student financial processes, supports students, academic departments, campus partners, and external vendors, and is responsible for researching and resolving complex student account and program-related issues. The position supports the configuration, processing, validation, and testing of B3 student financial activities, including tuition, fees, billing, and refunds, while participating in system enhancements and business process improvements.

The position also provides operational support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, user support, records management, and business continuity. Working under the guidance of the Associate Bursar System Operations and in collaboration with the primary OnBase administrator, the position develops functional expertise to support department operations, system enhancements, and continuity of critical business processes.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The mission of the Bursar's Office at the University of Colorado Boulder is to efficiently enable and assist students and departments in meeting their financial obligations, with a focus on financial integrity and accountability. The Bursar's Office is responsible for the management of key university financial resources and records and acts as a central collection point for university receipts.

What Your Key Responsibilities Will Be

System Operations and Program Administration:

Represent the Bursar's Office, in collaboration with the Assistant Bursar System Operations, in B3 program initiatives, cross-functional workgroups, and other meetings related to special program operations.
Serve as a resource for students, departments, vendors, and campus partners by supporting special program administration, account management, operational processes, and issue resolution.
Maintain knowledge of special program requirements, student financial policies, and business processes to ensure accurate account management, effective problem resolution, and consistent support of program operations.
Research and resolve student account issues using Campus Solutions, vendor systems, and other university resources.
Analyze vendor system processing, coding, and error messages to identify root causes, resolve account issues, and provide guidance to students and campus partners.
Exercise professional judgment in determining appropriate actions for account adjustments, issue resolution, and addressing customer concerns, in alignment with university policy and established procedures.
Use reporting and query tools, including PS Query, MS Access, and other reporting resources, to identify student populations, troubleshoot issues, and support operational processes.
Access and use vendor systems to research accounts, investigate discrepancies, and support program operations.
Collaborate with campus partners, including the Office of the Registrar, Office of Financial Aid, academic departments, and other university offices, to support students and program operations.
Collaborate with external vendors to research and resolve account discrepancies, configuration issues, and processing errors impacting B3 operations.
Make recommendations to the Assistant Bursar System Operations and leadership regarding process improvements, system enhancements, and issue resolution approaches based on analysis and operational experience.
Coordinate with external vendors to support ongoing program administration, operational initiatives, and implementation of business process changes.
Develop, maintain, and update process documentation, procedures, and reference materials to support SF-Special Programs operations, ensure business continuity, and promote consistent customer service.

OnBase Operations and Support:

Provide day-to-day operational and technical support for the Bursar's Office OnBase document management system, including workflow monitoring, troubleshooting, and end-user assistance.
Monitor workflow activity and apply analytical and problem-solving skills to identify, research, and support resolution of processing and system issues.
Research and resolve workflow, document management, and user issues by applying working knowledge of system functionality and established procedures.
Perform routine system maintenance and administrative tasks, ensuring the stability, accuracy, and integrity of document management operations
Support records retention, document archiving, and data cleanup activities to ensure compliance with departmental and university requirements.
Maintain and update system documentation, procedures, and reference materials related to OnBase processes and workflows to support consistency, training, and operational continuity.
Collaborate with the primary OnBase administrator to develop technical and business process knowledge of document management processes, workflow functionality, and system administration to provide operational support, business continuity, and backup coverage for critical department functions.
Assist with the development, modification, and implementation of OnBase workflows, forms, and configuration changes, applying technical knowledge and professional judgment to evaluate needs and support appropriate solutions under the guidance of the primary OnBase administrator and Assistant Bursar System Operations.
Assist with testing workflow enhancements, system upgrades, and configuration changes to validate functionality and promote continuous improvement.

Student Financial Systems Configuration, Development, and Testing:

Assist with the development, testing, and maintenance of tuition, fee, and refund configuration within CU-SIS Student Financials module.
Ensures the timely scheduling, execution, and review of tuition calculation, billing, refund, and related B3 student financials processes, ensure accuracy and timely completion in accordance with established procedures.
Use reporting and query tools, including PS Query and MS Access, to analyze and troubleshoot student financial processes, validate system configuration, and identify discrepancies.
Apply analytical and problem-solving skills to support validation and quality assurance activities to ensure accurate tuition, fee, refund, and billing outcomes.
Collaborate with tuition and fees QA tester and cross-functional partners to support testing, validation, and quality assurance activities related to B3 student financial processes.
Under the guidance from the Associate and Assistant Bursar System Operations, assist with gathering business requirements and developing business cases, functional specifications, and supporting documentation for B3-related system enhancements and process improvements.
Develop and implement test cases, document results, and apply professional judgment to identify issues, escalate concerns, and support resolution within established guidelines.
Perform system testing as needed, including but not limited to PUM testing, PeopleTools upgrades, vendor enhancements, CU-SIS development items, and other system changes impacting B3 operations.

Student Account Advisor:

Provide account advising and operational support to students, academic departments, and campus partners regarding student accounts, program participation, billing, and account troubleshooting.
Manage and respond to inquiries received through the sf-specialprograms@colorado.edu shared mailbox, using professional judgment to interpret requests, prioritize responses, and ensure accurate and consistent communication.
Generate and provide account-related documentation upon request, including tax forms, account statements, itemized receipts, and other supporting records, ensuring accuracy, completeness, and compliance with FERPA and university requirements.

Special Projects:

The position is also responsible for the implementation of special projects as required by the Bursar's Office, and/or the University.

What You Should Know

Hybrid work modality.

What We Can Offer

The annual salary range is $65,000 - $70,000.

Benefits

At the University of Colorado Boulder, we are committed to supporting the holistic health and well-being of our employees. Our comprehensive benefits package includes medical, dental, and retirement plans; generous paid time off; tuition assistance for you and your dependents; and an ECO Pass for local transit. As one of Boulder County's largest employers, CU Boulder offers an inspiring academic community and access to world-class outdoor recreation. Explore additional perks and programs through the CU Advantage program.

Be Statements

Be driven. Be impactful. Be Boulder.

What We Require

Bachelor's degree from an accredited institution. Experience in Information System and/or Business Analyst may substitute for Bachelor's degree on a year-for-year basis.
One plus year's of experience with OnBase, developing reports/queries and/or knowledge of a relational database in integration between technical and business systems.
Experience in Higher Education setting.

What You Will Need

Demonstrated professional experience preparing and presenting information effectively, clearly, and concisely.
Technology/technical oriented.
Excellent computer skills, including experience with Microsoft Suite.
Proven ability to work independently and as part of a team.
Excellent customer service skills.
Superior analytical and problem-solving abilities.
Excellent interpersonal skills.
Highly self-motivated and directed.
Ability to establish and maintain effective team relationships.
Excellent communication skills; ability to communicate to all levels in the organization.
Ability to proactive develop short-term and long-term plans for the organization.

Special Instructions

To apply, please submit the following materials:

A current resume.
A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by August 31, 2026 for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

To apply, visit https://jobs.colorado.edu/jobs/JobDetail/Business-System-Professional/74307