Job Details

Program Coordinator, Senior (Retention, Basic Needs & Wellness)

Position Number: 7062336
Location: Pleasant Hill, CA
Position Type: Student Affairs and Services

Program Coordinator, Senior (Retention, Basic Needs & Wellness)

Posting Number: 0002273
Location: Diablo Valley College
Salary: YEARLY: $77,748, step 1 - $94,716, step 5 (see special instructions for initial step placement)

Position Definition:
To plan, coordinate, develop, implement and facilitate student support or instructional services for large - scale and complex program(s) in order to attract, retain and support a diverse population of students; and to provide technical program administration for all related activities.

Distinguishing Characteristics:
Positions in this classification are responsible for the planning, organization and preparation of large, complex student support or instructional programs. Senior Program Coordinators are more involved in program planning and coordination involving two or more major programs.

Examples of Duties/Essential Functions:
Duties may include, but are not limited to, the following:

Provides overall direction and guidance to the day-to-day operations, problem solving and decision making regarding a large and complex assigned program; implements program policies and directives according to District, federal or State guidelines.
Performs program development and administration for large and/or multiple programs.
Assists in the development, preparation and/or administration of department and program budgets.
Maintains and compiles data for statistical reports, student data reports, student records and files, or material requested by the District and State Chancellor's Office.
Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies.
Coordinates with other departments and/or external vendors to arrange for support equipment, materials, services or resources for students and orients students in processes or use.
Develops, schedules and leads training programs for faculty, staff and managers to promote access to and increased awareness of available student support services and programs.
Develops and implements support programs; conducts research appropriate to the operation and effectiveness of the program.
Reviews applications or other program documents to determine acceptance or make decisions pertaining to program; advises students on issues associated with assigned program; identifies problems and provides advice.
Designs and develops presentations, written information and other resource materials concerning available college and community services and programs.
Assists students with navigating college processes as appropriate for assigned program; guides students in utilizing the services of the college and outside agencies; provides referral to auxiliary resources.
Participates in special activities and events as needed.
Maintains and monitors payroll records for student assistants.
Advances program objectives consistent with college's organizational mission and goals.
Creates program policies and processes to facilitate student success.
Meets with community members, business leaders and external agencies to solicit their participation and interest in college student service programs.
Performs related duties as assigned.

Minimum Qualifications:
Education/Experience:
EXPERIENCE AND TRAINING
Four (4) years of experience performing responsible student services duties in a related college program.

EDUCATION/LICENSE OR CERTIFICATE
Possession of a Bachelor's degree from an accredited college or university, or the equivalent.

Knowledge Of:
Current policies, procedures and regulations related to assigned student services program.
Modern office procedures, practices and technology/equipment.
General college classroom procedures and requirements.
General needs of population of students supported.
Philosophy and objectives of students services programs; problems encountered by students supported.
General principles and practices of supervision.
Basic interviewing and test proctoring techniques.
Modern software applications (Microsoft Office Suite, etc.).

Skill To:
N/A

Ability To:
Design, develop, and implement effective student support services and programs to meet the needs of the community.
Understand and carry out verbal or written instructions in an independent manner.
Identify and obtain resources and other needed programs and services to meet students' academic and vocational needs and objectives.
Assign work to, oversee, and train student assistants.
Gather, prepare and maintain accurate data, records, files and reports.
Analyze situations accurately and independently make sound decisions in procedural matters.
Serve as a liaison between students and community or college agencies and services.
Communicate effectively, both orally and in writing; prepare clear and concise technical and statistical reports.
Function in a fast-paced environment with significant public contact.
Communicate effectively, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of performing required duties.
Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, mental or physical disability, and religious background of all students, faculty and staff, and with all individuals encountered in the performance of required duties.

Desirable Qualifications:
1. Experience working at a California Community College supporting diverse students with varied backgrounds. Demonstrated knowledge & skill in assisting students in navigating academic policies, basic needs and wellness resources, and college systems to successfully achieve their academic goals.
2. Technical proficiency in software such as SARS, Advocate, Dynamic Forms/SoftDocs, Canvas, Canva/Venngage, Zoom, Target X, Colleague, Microsoft Office Suite, and social media platforms. Expertise in running and critically analyzing reports, managing campus-wide communications, and using technology to support retention/academic standing, basic needs/wellness, and case management of student supports.
3. Strong communication & presentation skills including the ability to connect with students 1-on-1 in a meaningful and supportive way, represent the department at college and community events, meetings, and community partner collaborations. Background collaborating on campus/district teams including retention, basic needs, CARE/BIT.

Special Instructions:
NOTE: New employees will be placed at the first step which is $77,748 per year, second step $81,684 per year or third step at $85,836 per year (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $94,716 per year is reached on the salary schedule.

Job Close Date: 5/7/2026
Open Until Filled: No

To apply, visit https://www.4cdcareers.net/postings/12003