Job Details

Patient Relations Spec - IOC

Position Number: 6975292
Location: Salt Lake City, UT
Position Type: Health and Medical Services

Patient Relations Spec - IOC

Job Summary

Coordinating Access in Complex Care

The Intensive Outpatient Clinic (IOC) serves individuals with complex medical, behavioral, and social needs. Many of our patients face barriers related to transportation, housing instability, food insecurity, and maintaining consistent care over time.

The Patient Relations Specialist serves as a central point of contact for patients, coordinating with the care team, facilitating access to services, connecting resources, and addressing barriers that affect care continuity.

This is not a traditional front desk position.
This role is central to how our clinic functions.

Why This Role Matters:

In a clinic serving a Medicaid population under a value-based care model, access and coordination directly influence patient stability.

Timely scheduling, accurate insurance verification, transportation coordination, and clear communication support smooth clinic operations and continuity of care.

The PRS helps create the conditions that allow clinicians to focus on care and patients to stay engaged.

Who Thrives Here:

We are looking for someone who:

Communicates with empathy and professionalism
Is highly organized and detail-oriented
Can manage multiple priorities in a fast-paced environment
Is comfortable coordinating across clinical and administrative teams
Maintains composure in stressful situations
Takes initiative to solve problems rather than waiting for direction
Values teamwork and supports colleagues to prevent burnout

Experience working with medically or socially complex populations is highly valued.

Work Environment

This is an on-site position located at the University of Utah Population Health Center near Rose Park in Salt Lake City.

Nearly continuous office-based work including sitting, speaking, listening, and computer use.

Our Culture

The IOC team is built on collaboration, accountability, and respect. We support each other to avoid burnout and provide consistent, reliable care for patients whose needs are often complex.

We are looking for someone who sees front desk work not as transactional, but as relational - someone who understands that removing small barriers can make a meaningful difference in someone's health journey.

Responsibilities
Essential Functions:

The PRS supports patients and the interdisciplinary care team by ensuring smooth access, accurate information flow, and coordinated follow-through. Core responsibilities include:
Patient check-in across IOC and Population Health clinics (including visit type and insurance verification) Scheduling and rescheduling follow-ups, recurring visits, groups, nurse visits, PT, and dental appointments Managing phone encounters and accurately routing clinical and administrative needs Coordinating transportation through Modivcare (TripCare portal, medical necessity forms, same-day changes) Managing appropriate use of rideshare services under clinic protocols Verifying insurance eligibility and guarantor information Supporting new patient onboarding and minimum data collection Collaborating closely with medical assistants, nurses, providers, and care coordinators Monitoring patient flow and communicating changes to the care team Supporting access to interpreters (iPad-based and phone services)

This role also supports practical patient needs that reduce barriers to care, including: Coordinating food pantry deliveries and documentation Supporting hygiene and clothing closet access Assisting with outreach efforts and referral verificationMaintaining inventory and clinic organization

Minimum Qualifications

One year of office experience, customer service experience, or equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah driver's license at time of hire may be required in some areas.
Strong written and verbal communication skills
Demonstrated human relations skills
Ability to maintain confidentiality and adhere to HIPAA regulations

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Preferences

Associate degree in business or related field (or equivalent combination of education and experience)
Three years of full-time secretarial or administrative experience
Office or customer service experience
Knowledge of insurance verification processes
Experience coordinating transportation services
Valid Utah driver's license (if required for certain duties)

Special Instructions

Requisition Number: PRN44395B
Full Time or Part Time? Full Time
Work Schedule Summary: Monday - Friday | 9:00am - 5:00pm
Department: 00728 - UUMG OPS
Location: Campus
Pay Rate Range: $22.00 - $24.00
Close Date: 5/3/2026
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/197278