Job Details

Assistant Director of Ticketing Operations

Position Number: 6575048
Location: San Diego, CA
Position Type: Athletics/Coaching

Assistant Director of Ticketing Operations

Position Title & Department:
Assistant Director of Ticketing Operations; Athletics

Posting #
5362
Department Description:
As part of the University of San Diego, a Roman Catholic University, the Department of Intercollegiate Athletics is committed to advancing academic and athletic excellence and enhancing students' lives while promoting the University of San Diego.

University Description:
The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity's urgent challenges.
Detailed Description:
Supervise the day-to-day operations of the Ticket Office at the Jenny Craig Pavilion, working in collaboration with Athletic Facilities management to assist in the administration of the Jenny Craig Pavilion front office. Contributes to the coordination of ticketing procedures and external outreach efforts that drive intercollegiate sports revenue, attendance, and season ticket growth, as well as support for other ticketed and special events held in Athletic facilities. Assists in managing the ticketing platform (PACIOLAN).

Duties and Responsibilities:
USD Athletic Ticket Office Operations

Supervise daily operations of the Athletic Ticket Office, including processing ticket sales, reconciling deposits, printing and/or digitally distributing tickets, and coordinating supply orders.
Provide day-to-day oversight and guidance to part-time staff by assisting with scheduling, training, and day-to-day task delegation under the direction of the Director.
Manages front office operations for athletic facilities.
Conducts outbound sales calls to alumni and potential season ticket holders as assigned.
Maintains and updates patron records to support future sales and marketing efforts.
Establishes and maintains close relationships with alumni relations, parent relations, University Center, undergraduate student government and various other departments on campus.
Works closely with all marketing and development personnel. Plans, implements and develops ticket marketing and promotional incentives with marketing staff (i.e. brochures, etc.).
Provides support to the Athletics external affairs unit as needed.

Ticketing Support and Revenue Generation Initiatives

Implement ticket sale procedures, pricing plans, and promotional strategies for single-game and season tickets.
Maintains and implements operating guidelines for student athlete complimentary tickets.
Supports the development and execution of ticket marketing materials and targeted email campaigns in coordination with the External Affairs and Development teams.
Responsible for managing online ticket sales for athletic contests and non-athletic events, under guidance from the Director.
Establishes and maintains good working rapport with other conference and non-conference ticket managers and administrators.
Assists with managing preferred seating plans for basketball, football, baseball and softball season ticket holders.
Prepares reports and contributes to the analysis of ticket sales, attendance trends, and season ticket growth.
Prepares and provides up-to-date ticket charts and reports upon request to supervisor.
Assists in coordinating the design and production of season tickets, packages, and single-game tickets.
Helps conduct outreach efforts to support group sales, fan engagement, and community involvement.

Certificates, Licenses and Registrations:

CPR/AED/First Aid Certification required within six weeks of employment

Special Conditions of Employment:

Availability to work long hours, nights and weekends.
Willingness to travel occasionally to away contests, NCAA events and WCC meetings, when appropriate and necessary.
Willingness to be on call for short notice events.
Minimal opportunities to take extended vacation during peak sports seasons.

Background check: Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Job Requirements:

Minimum Qualifications:

Bachelor's degree required.
At least one year of ticket center operations experience in a collegiate, professional or similar environment required.

Preferred Qualifications:

Experience working with ticketing systems strongly preferred.
Experience with athletic season ticket holders strongly preferred.
Understanding of NCAA rules and regulations strongly preferred.
Strong customer service background preferred.

Performance Expectations - Knowledge, Skills and Abilities:

Ability to work independently and effectively with minimal supervision
Ability to establish and maintain effective relationships with colleagues, employees, and the general public
Excellent interpersonal skills to interact and work with a broad range of people using tact and diplomacy
Excellent communication skills, both written and verbal
Ability to remain calm under pressure
Strong organizational skills, with ability to handle several major projects simultaneously
Understanding of basic accounting principles
Strong customer service skills background and experience
Strong leadership skills and ability to provide guidance in the management of athletic camps, facilities and personnel

Posting Salary:
$5720 - 5800 per month; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
Special Application Instructions:

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers' review. If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Additional Details:

Hours: 40 hours per week

Closing date: Open until filled

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

To apply, visit https://jobs.sandiego.edu/cw/en-us/job/497137