Job Details

Front Desk/Clinic Support Associate

Position Number: 6194237
Location: Salt Lake City, UT
Position Type: Health and Medical Services

Front Desk/Clinic Support Associate

Job Summary

Front Desk/Clinic Support Associate - Pediatric General Surgery
We are seeking a full-time Front Desk/Clinic Support Associate for our Pediatric General Surgery clinic. This full-time position offers a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM, promoting a healthy work-life balance. This role requires no nights, weekends, or holidays. While the position is primarily based at our Lehi location, there will be occasional coverage at our Salt Lake City location to accommodate for sick/vacation time. The Pediatric General Surgery clinic is a high-energy, busy environment that treats a diverse group of patients.

Responsibilities
Key Responsibilities:

Answer incoming calls and schedule clinic appointments
Review clinic schedules, process faxes, and ensure proper distribution of orders to nurses and providers
Take copayments and scan medical records into the patient's chart
Perform basic Medical Assistant duties as needed, such as taking vital signs, rooming patients, entering patient information into medical records, and assisting surgeons with patient care
Maintain a high level of attention to detail in a fast-paced, high-volume environment
Support parents both in person and over the phone, triaging their concerns and assessing the urgency of care
Provide exceptional patient care while remaining calm under pressure
Assist with patient registration and reconcile daily cash reports
Complete mandatory training in infection control and safety, in line with hospital and department policies
Perform general clerical tasks, including filing, obtaining medical records from other providers, and entering charges for billing purposes
Assist with patient and family education, providing educational materials and general health information

Required Qualifications:

Strong organizational and multitasking skills
Ability to stay calm under pressure
Experience or willingness to learn Medical Assistant skills
Exceptional customer service skills for interacting with patients and families

About the University of Utah: As a part of the University of Utah, you will receive a competitive benefits package, which includes:

Affordable health care coverage (https://benefits.utah.edu/health-care-and-dental-plans/)
14.2% retirement contributions that vest immediately (https://benefits.utah.edu/university-funded-retirement-accounts/)
Generous paid leave (paid leave infohttps://benefits.utah.edu/paid-leave-time/)
11 paid holidays per year
50% tuition reduction for employees, spouses, and dependent children (https://benefits.utah.edu/tuition-reduction/)
Flexible spending accounts (https://benefits.utah.edu/flexible-spending-account-plans/)
Free transit on most UTA services

For additional benefits information, visit www.hr.utah.edu/benefits.

Minimum Qualifications
One year of office experience, customer
service experience, or equivalency (one year of education can be substituted for two years of related work experience).
Current, valid Utah driver's license at
time of hire may be required in some
areas.
This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Disclaimer
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Preferences

Special Instructions

Requisition Number: PRN41332B
Full Time or Part Time? Full Time
Work Schedule Summary: weekdays
Department: 00913 - Pediatric Surgery Development
Location: Campus
Pay Rate Range: 16.50 - 23.00
Close Date: 6/4/2025
Open Until Filled:

To apply, visit https://utah.peopleadmin.com/postings/179473