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ASSOCIATE OMBUDS, Ombudsman Office (23500598480630)

Position Number: 4326989
Location: Boston, MA
Position Type: Secretary and Administrative Assistants

ASSOCIATE OMBUDS, Ombudsman Office (23500598480630)

Tracking Code: 23500598480630

Job Description
The successful candidate for this new position will report to the University Ombuds. The Office is also staffed by the Associate Ombuds and a part-time administrative assistant.

Responsibilities include but are not limited to:

Provide confidential conflict managment and coaching by helping inquirers to:

consider their concerns, needs, and goals as well as those of other stakeholders
clarify issues and generate options for managing problems and conflicts
access university policies and resources
develop skills in effective communication and difficult conversations

Provide informal mediation, dialogue facilitation, and shuttle diplomacy
Assist individuals, groups, and departments in developing collaborative strategies for managing conflict and addressing complaints
Stay informed of and provide referrals to other BU resources as needed
Gather, assess, and provide information as part of collaborative problem-solving strategies
Serve as a resource for the review, formulation, or modification of policies and practices
Respond to individuals in timely way; treat all individuals with dignity and respect
Work collaboratively and effectively with ombuds office staff; help foster a respectful and productive workplace climate
Demonstrate commitment and sensitivity to matters of diversity, equity, inclusion and belonging
Ensure the integrity of the Office of the Ombuds and adhere to ombuds principles of confidentiality, independence, neutrality, and informality
Provide outreach and communication about the Office of the Ombuds and its role at BU
Review patterns of concerns; identify problems, policies, or procedures that appear to

be systemic, or the source of recurring grievances
pose a financial, reputational, ethical, or other risk to the university
present a meaningful concern for the university community

Required Skills
Required:

Advanced degree
Excellent listening & creative problem-solving skills
Minimum of 5 years successful relevant experience in conflict management, mediation, collaborative problem solving, negotiation, ombuds-related work, or a related field
Ability to

Maintain discretion and confidentiality
Demonstrate integrity
Exercise exceptional professional judgment while working with highly sensitive, complex, and often nuanced issues
Assess complex systemic issues and organizational cultures & dynamics
Work both independently and as part of a larger organization
Work successfully with individuals at all levels of an organization and with diverse populations

Desired, not required:

Successful experience in ombuds role
Basic mediation training or equivalent
Excellent facilitation skills
Experience working in higher education or a medical education environment or in organizational development

Job Location: BOSTON, Massachusetts, United States
Position Type: Full-Time/Regular
Salary Grade: Grade 50

To apply, visit https://bu.silkroad.com/epostings/submit.cfm?fuseaction=app.jobinfo&jobid=312488&company_id=15509&version=1&source=ONLINE&jobOwner=1018643&aid=1