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Student Account Services Lead (Administrative Analyst/Specialist-Exempt II)
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Position Number: 1350298
Location: Fullerton, CA
Position Type: Student Affairs and Services

Student Account Services Lead (Administrative Analyst/Specialist-Exempt II)

Classification: Administrative Analyst/Specialist-12 Month-Exempt II

AutoReqId: 10889BR

Department: Controller- Student Financial Services

Sub-Division: Associate VP Financial Services

Salary Range: $4,693 - $8,242 per month

Appointment Type: Ongoing

Time Base: Full-Time

Work Schedule:
Monday-Friday, 8:30 AM-5:30 PM

Job Summary:
It is an exciting time to join Cal State Fullerton as we are an in demand comprehensive University that is driven to shape the future of education and foster a vibrant community of diverse students, faculty, staff and administrators who uphold values of inclusive excellence, free speech, and an environment free from discrimination. We are continuously seeking individuals from a variety of career disciplines that share in the University's mission and core values. We warmly welcome you to consider joining the Titan Community where minds expand and opportunities flourish.

About CSUF:
Standing on 241 acres at the heart of Southern California, the university was founded in 1957 and has grown into a population of over 40,000 students. As Titans, we believe that diverse perspectives deepen our understanding. We are committed to giving students the support they need to graduate, while responding to California's revolving work force needs. At California State University, Fullerton we strive for continual improvement of students, staff, faculty and administrators through orientations, training programs and professional development opportunities. As part of the Titan Community, you have access to many campus facilities and services including but not limited to the Grand Central Art Center in Santa Ana, CSUF Garden Grove Center, Fullerton Arboretum, cultural events and performances in the Clayes Performing Arts Center, Cal State Fullerton Athletics sports events, Titan Recreation Center, and the Employee Wellness Program.

About the Position:
The office of Student Financial Services operates as the University's cashiers. We allocate, disburse, and allocate funds appropriately between students, banks, and other external funding sources. Our office works closely with other departments to accurately designate funds. We are seeking an exceptional individual to join our team as a Student Account Services Lead (Administrative Analyst/Specialist-Exempt II). The ideal candidate in this role should have a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to diversity, openness, flexibility, integrity, and kindness.

The Student Account Services Lead provides lead direction in the Student Accounts area. Oversees day to day functions of the Student Accounts areas in Student Financial Services, including supervision of financial aid disbursements, emergency loan disbursements, processing of scholarships, installment payment plans, third party contracts, ACH and wire transfer payments, fee waivers, escheatment's , ACH rejects and returned checks, refunds, stale dates checks, student's appeal for reversal of fees and the posting of late fees. Processes special refunds for students with no credit balance. Reviews, researches and analyzes accounts in the PeopleSoft system. Makes sound judgments on the courses of action to take in resolving problems as they relate to Student Accounts. Reviews and analyzes student receivables and write off aged receivables in accordance to CSU policies and procedures. Coordinates the participation in campus special events. Reviews and analyzes 1098't data prior to sending to ECSI. Reviews the SFS information and makes corrections as needed in the Registration Guide, SFS website, University Catalog and Calendar of Activities. Oversees the enrollment cancellation process. Other duties as assigned.

Essential Qualifications:
Bachelors degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs plus four years of related experience. Working knowledge of and the ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations. Thorough knowledge of the policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty. Working knowledge of operational and fiscal analysis and techniques. Ability to take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved. Skilled in the research, development, and evaluation of policies and programs. Ability to collect, evaluate, and interpret data to develop sound conclusions and make appropriate recommendations. Expertise in investigating and analyzing problems with broad administrative impact and implications. Ability to anticipate problems, address them proactively, and develop appropriate recommendations leading to solutions. Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form and use consultative and facilitation skills to gain consensus. Ability to train others on new skills and procedures and provide lead work direction. Proficiency in Microsoft Excel, Word, PowerPoint, Access, and Outlook. Ability to communicate clearly and effectively both orally and in writing. Ability to establish and maintain effective and cooperative working relationships with others.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Special Working Conditions:
California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Hiring Preference: On-Campus CSUEU Employees

Application Deadline: 20-Dec-2018

Apply online at: https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=11720&siteid=76&AReq=10889BR