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California State University, Fresno

Student Account Business Analyst (Administrative Analyst/Specialist - Non-Exempt)
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Position Number: 1348959
Location: Fresno, California
Position Type: Business

Job Title:Student Account Business Analyst (Administrative Analyst/Specialist - Non-Exempt)
Job ID:13635
Full/ Part Time: Full-Time
Job Code:1038
Department:Accounting Services

To view full job description including minimum qualifications and to apply directly online: http://jobs.csufresno.edu/

Salary:

Salary Range: $3,288 - $6,162 per month
Anticipated Hiring Range: $3,288 - $3,518 per month, depending on the strength of qualifications

Note: This is a full-time (equivalent to 40 hours per week), probationary, non-exempt position.

Overview:

Under general supervision of the Assistant Controller, this position is responsible for functional production support, production maintenance, ongoing development and implementations, coordinating and testing upgrades and enhancements to the Student Financials component of Fresno State's PeopleSoft Student Financial System. This position will also require direct contact with students, staff, faculty, external agencies and members of the community in a highly professional and customer-service environment.

The Student Account Business Analyst works closely with end-users and internal customers to ensure the integrity of the application and data stored in the system, participates as a member of the Student Accounts functional team during the Student Financial System upgrades (fit/gap application design sessions), partners with the Information Technology group to coordinate system improvements and upgrades, system testing, conversions and implementations; participates in CMS conference calls, listserves and in-person training sessions.

In addition, this position is responsible for gathering functional test users, identifying security requirements for the Student Financials application (PeopleSoft and any related third-party products), including internal and external customers. The Student Account Business Analyst supports the PeopleSoft set-up of Student Financials and provide ongoing maintenance of the PeopleSoft setup tables related to Student Financials and performs other duties as assigned.

Position Summary:

Responsible for functional support, production, ongoing development, upgrades and enhancements to the PeopleSoft Student Financials program

Monitors and analyzes student account and course fee calculations to ensure accuracy

Researches and analyzes a variety of information and data, investigates errors and discrepancies, and makes recommendations for procedural and operational improvements

Responsible for Student Financial program modifications and improvements; conducts and coordinates research in response to errors and complaints to assure compliance with applicable rules and regulations

Coordinates system errors and discrepancies among various offices to develop corrections and resolutions (Student Accounts, Financial Aid, Office of Continuing and Global Education, International

Programs, Summer Arts, Admissions, University Registrar, Scheduling, Veteran's, Human Resources, Graduate Studies, and General Accounting)

Performs reconciliations and analysis from Student Financials to the General Ledger by Account, Fund and Class

Creates, maintains and analyzes student financial administration system setups, including but not limited to, tuition calculation rules, item type mapping, waivers and adjustment calendars for all terms

Creates and maintains system reports and queries using advanced query tools; develops and maintains process and procedures

Creates and generates student and sponsor billings from the Student Admin module to the CashNet electronic billing system (e-Bill) which includes tuition, course fees, extension course fees, and all other charges (and payments) on student accounts

Coordinates the validation of data with Student Account Technicians and provides them with technical support

Works closely with Information Technology Services; provides functional input and analysis into discussions regarding short and long term technology implementations, upgrades, testing, and maintenance of the Student Admin module

Conduct presentations or training to staff or end users regarding changes to Student Financial program updates or procedural changes

Prepares various reports, records, correspondence and written materials related to PeopleSoft Student Financials; reviews and evaluates applicable policies and procedures and provides recommended revisions when necessary

Responsible for the 1098-T process; collects, analyzes and validates data

Generates communications to students using the Student Portal Pop-up and Messaging Process

Obtains and compiles data from various areas/offices for benchmarking surveys and Chancellor's Office reporting

Maintains and provides website information for student-related fee deadline and fee listings

Schedule, coordinate and run various batch processes for Student Accounts

Provides support for student and sponsor contact, including meeting with students and explaining the transactions on their accounts and their 1098-T

Performs user configurations to create and maintain PeopleSoft items types for payment priorities

Other related duties as assigned

Knowledge, Skills, and Abilities:

Working knowledge of and the ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty

Thorough knowledge of the policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty

Thorough knowledge of grammar, spelling, and punctuation

Working knowledge of operational and fiscal analysis and techniques

Knowledge of related executive orders, rules and regulations

Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them

Excellent organization skills, as well as written and oral communication skills

Expertise in investigating and analyzing problems with broad administrative impact and implications

Skilled in the research, development, and evaluation of policies and programs

Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form

A history of regular attendance and positive performance evaluations

Ability to:
- Effectively manage multiple and competing assignments and priorities
- Use office equipment and administrative software including Microsoft Word, Excel, Outlook, and PowerPoint
- Take initiative and plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved
- Collect, evaluate, and interpret data to develop sound conclusions and make appropriate recommendations
- Analyze data and make accurate projections using business mathematics and basic statistical techniques
- Compile, write, and present reports related to program or administrative specialty
- Anticipate problems and address them proactively
- Follow directions
- Handle multiple work priorities and take accountability for own work results
- Make independent decisions, exercise sound judgment and discretion, and maintain confidentiality
- Learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty
- Train others on new skills and procedures and provide lead work direction
- Use some ingenuity to meet new needs
- Establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit
- Oversee clerical operations
- Coordinate projects within or with other units

Education and Experience:

Bachelor's degree from an accredited four-year college or university and/or the equivalent training and administrative work experience involving the study, analysis, evaluation, development or improvement of administrative policies, procedures, practices or programs

Specialized Skills:

Technical fluency with Excel and Word

Skilled in analysis and evaluation leading to the development or improvement of accounting policies, procedures and/or practices

Experience with information systems preferably PeopleSoft/Oracle Student Financials or equivalent student financial system and experience running and/or creating reports

Strong customer service orientation

Ability to:

Maintain calendars, set-ups, table values and automated processes in a financial accounting system

Review financial documents for accuracy, completeness, validity, and adherence to standards

Compute and post numbers rapidly and accurately

Maintain files and records

Identify, trace, and correct errors

Apply accounting procedures and practices to the analysis of basic accounting problems

Compile, verify, and reconcile financial data

Investigate and resolve errors and discrepancies

Read and interpret computer-generated reports

Demonstrated ability to address the essential functions associated with this position including the knowledge and abilities identified above

Preferred Skills:

Experience using PeopleSoft Student Financials functionality in a university environment

Four years of related experience

Several years of functional experience in a Student Financial office at a university using a Student Financials software package such as SIS+, Banner, or PeopleSoft including the following: Student receivables in a high-volume processing environment; application of payment and other student accounting issues; reconciliation of GL accounts; third party contracts; bad debts; Title V refunding; implementation of state and federal regulations; maintenance of student financials setup tables (including rate tables, adjustment calendars, table values); knowledge of BankMobile and CASHNet; and maintenance of functional security.