Job Details

Reinstatement and Retention Coordinator (Student Services Professional III)
Sonoma State University

Job ID: 104964
Location: Sonoma State University (Rohnert Park, CA)
Full/Part Time: Part-Time
Regular/Temporary: Regular

Department Name
Transfer & Transition Programs

Salary and Benefits
The anticipated starting salary placement depends on qualifications, experience and salary budget, and will not exceed $2,927.40 a month at a 60% time base.

This position is eligible for a broad range of benefits, including medical, dental, vision, life and disability insurances, retirement (CalPERS), tuition waiver, vacation and sick leave. In addition, 14 paid holidays are offered each year; 13 scheduled on specific days and a Personal Holiday that may be taken any time during the year.

A comprehensive benefits summary for this position is available online by clicking the View Benefits Summary link or by request from SSU Human Resources.

Application Deadline
This position is open until filled. For full consideration, please submit application, along with cover letter and resume, by 8am on Monday, February 10th. Please refer to the Application Process section of this posting for additional details.

Conditions of Employment
This is a part time, exempt position, which will lead toward permanent status following the successful completion of a probationary period.

Responsibilities
Sonoma State University is committed to achieving excellence through teaching, scholarship, learning and inclusion. In line with our Strategic Plan and our Seawolf Commitment, our values include diversity, sustainability, community engagement, respect, responsibility, excellence and integrity. We strive to cultivate a community in which a diverse population can learn and work in an atmosphere of civility and respect. We encourage innovation, experimentation and creativity, as well as contributions to equity and inclusion, in the pursuit of excellence for all members of our university community.

Under general direction of the Director of Transfer & Transition Programs, the Reinstatement and Retention Coordinator is responsible for working as a team member with various Transfer and Transition Programs professional academic advisors and program coordinators, colleagues in the Records Office, and with the University Standards Committee to support students through the disqualification and reinstatement processes. The incumbent performs a wide variety of generally complex Student Services Professional work by providing comprehensive academic advising services to students likely to leave Sonoma State University, whether due to academic disqualification or other reasons, and returning on reinstatement. This includes collaborating with students on their academic plans and persistence, creating their academic schedules, assisting in declaring a major, performing other academic activities, and assisting students in making decisions concerning personal educational goals leading to graduation.

Major duties of the position include, but are not limited to, the following:
- Provide direct academic advising to students regarding general education, degree requirements, academic standing, appropriate course selection, relevant policies and procedures, e-advising tools, and campus resources.
- Develop clear processes and tracking for students who are academically disqualified from Sonoma State University and develop educational plans for disqualified students to be reinstated.
- Provide proactive academic advising and develop pathways and resources to retain students who are at risk of being academically disqualified.
- Advise students on coursework they need to complete at another institution, the reinstatement process, and general expectations after being academically disqualified in order to return to Sonoma State University.
- Work closely with students on reinstatement application, collecting documentation, and then determining if reinstatement application meets requirements for reinstatement after academic disqualification.
- Proactively outreach to students who left Sonoma State University on academic disqualification to check progress towards reinstatement.
- Serve as point person on academic disqualification / reinstatement for students, faculty, academic advisors, and other staff and administrators.
- Assist students to engage in their learning experiences, develop accountability for their decisions, and cultivate an understanding of how those decisions impact their success.
- Coordinate and support projects within Transfer & Transition Programs, the Advising & Transfer Center, and Student Success and Advising, including but not limited to the development, distribution, and marketing of policies and practices within the aforementioned departments, the creation and oversite of website content, and the creation and publishing of student-facing advising resources.
- Serve as ex-officio on Academic Standards Committee while working closely with committee members to ensure students' have all necessary documentation for a decision to be made on reinstatement.
- Provide comprehensive holistic, proactive, and meaningful guidance for students on acclimating to their new academic lifestyle and building supportive personal environments and best practices to facilitate their student success.
- Empower students to create and maintain effective connections within Sonoma State University.
- Maintain confidential and objective advising records.
- Participate in Orientations.
- Participate on department, division, and campus advisory committees and task forces as appropriate.
- Considerable administrative planning to recognize specific program needs, then develop and present creative solutions that integrate approaches across organizational lines.
- Assignments requiring the application of a generally high degree of judgement, tact, persuasiveness, imagination, professional skills, and knowledge in academic advising, as well as a general understanding of the interrelationships and the need for coordinated action within the department, division, and university.

Performs other secondary duties as assigned.

Duties take place primarily in an office setting located at Sonoma State University, however may include working indoors and outdoors when necessary to support the department. The normal work schedule is Monday through Friday aligned with regular campus hours. As an exempt employee you have some flexibility in your schedule, however, you must be available during the regular campus hours Monday through Friday to meet the operational needs of the campus and department. Your specific start time is determined by your Appropriate Administrator. Evening and weekend hours may be required and will be specified only by the supervisor to meet operational needs. The incumbent must maintain regular and acceptable attendance, as is determined by the Appropriate Administrator. The position may require occasional travel, by automobile and airplane, and the incumbent must be able to work some night and weekend hours with overnight stays.

Qualifications
Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to
which assigned may be preferred, but is not required. This position requires the equivalent to graduation from a four-year college or university in a related field, including upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of work experience.

Thorough knowledge of the principles of individual and group behavior, and the ability to articulate the purpose of Student Affairs, student success, and academic advising programs. General knowledge of the practices, procedures, and trends in Student Affairs, student success, and academic advising programs, with demonstrated experience and knowledge of programs and resources that support the persistence and academic success of college students, particularly at risk student populations. General knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities which the position is assigned. Intermediate proficiency with computers, Microsoft Office (Word, Excel), and Google Suite required. Knowledge of databases, student information systems, and PeopleSoft preferred. EAB Student Success Collaborative preferred. Bilingual in English/Spanish highly preferred.

This position also requires the following abilities:
- Analyze complex situations accurately and adopt effective courses of action.
- Determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature.
- Interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action.
- Interpret and apply program rules and regulations.
- Use initiative and resourcefulness in planning work assignments.
- Advise students individually and in groups on complex student-related matters.
- Demonstrate multicultural competence through knowledge, skills, and abilities.
- Ability to be innovative and open to researching and implementing current academic advising best practices.
- Strong oral and written communication skills, including excellent customer service skills.
- Adhere to strict confidentiality requirements and ethical standards.
- Carry out a variety of professionally complex assignments without detailed instructions.
- Coordinate and prioritize multiple, competing tasks to meet project deadlines.
- Work effectively both independently and as part of a team.
- Be flexible in handling change and challenges.
- Think critically and stay focused under pressure.
- Work in a fast-paced environment.
- Develop positive interpersonal relationships with students, faculty, staff, and community members.
- Learn and effectively apply a variety of state, federal, CSU, and SSU policies and procedures.
- Independently plan work, solve problems, and use sound judgment to take action.
- Make decisions within established parameters, regulations, and guidelines; and recommend changes in procedures to address student support needs.

Must have the ability to effectively communicate with all levels within the university and establish and maintain productive and effective, inclusive working relationships amongst diverse populations including staff, faculty, administration, students, and other internal and external constituents. Must be able to accept constructive feedback and work cooperatively in group situations.

Qualification Note
Evidence of degree(s) or certificate(s) and/or license(s) required at time of hire.

Application Process
Click the "Apply Now" to apply to this position, materials submitted with your application will not be returned. For questions related to the application process, please reach out to Human Resources (hr@sonoma.edu | 707.664.3100).

Qualified candidates must submit the following to be considered:
1. Cover Letter and Resume - application system only allows one document to be uploaded, so cover letter and resume must be included in the same MS Word or PDF file (file name should not contain any spaces or special characters)
2. Online Employment Application (complete entire application, resume/cover letter will not substitute for any part of the application)

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for this position.

The ADA Coordinator is available at 707.664.2664, to assist individuals with disabilities in need of accommodation during the hiring process.

Other Information
Equal Employment Opportunity: The University is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

Mandated Reporting: This position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

About Sonoma State University
Sonoma State University, located 48 miles north of San Francisco, is one of the 23 campuses of the California State University. Sonoma State University is a liberal arts institution with an enrollment of approximately 10,000 students and 530 full-time and part-time faculty. Our beautiful campus is located in Rohnert Park, at the foot of the Sonoma hills in the Wine Country.

Sonoma State University is proud to be a smoke-free campus, where smoking and other uses of tobacco products, such as smokeless tobacco, the use of e-cigarettes and similar devices, are prohibited.

Sonoma State University's Jeanne Clery Act Annual Security Report is available at http://www.sonoma.edu/ps/about/jeanneclery.html; Annual Campus Housing Fire Safety Report is available at http://www.sonoma.edu/housing/general-info/emergency-prep/fire-safety.html.

Contact Information
Sonoma State University
Human Resources
Main (707) 664-3100
Fax (707) 664-3196
1801 East Cotati Avenue
Rohnert Park, CA 94928
hr@sonoma.edu








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