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- REGISTERED NURSE (Cardiovascular Center Call Center / Dual unit CVC Clinic)
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REGISTERED NURSE (Cardiovascular Center Call Center / Dual unit CVC Clinic)
Job Opening ID: 182391
Work Location: Michigan Medicine - Health Sys
Full Time/Part Time: Full-Time
Regular/Temporary: Regular
FLSA Status: Nonexempt
Organizational Group: Um Hospital
Department: UMH CVC Clinic
Posting Begin/End Date: 1/10/2020 1/17/2020
Salary:
Paid Time Off: Yes
Career Interest: Nursing- All Nursing
Nursing- Ambulatory Care and Clinics
Nursing- Cardiology / Cardiovascular
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Responsibilities*
Nursing:
- Triage and review unclear referrals to Cardiology, Cardiac Surgery, and Vascular Surgery ensuring patients are scheduled with the right physician
- Triage unclear referrals to bridge clinic:
- Subset of patients who should be seen by a cardiologist post discharge instead of APP due to complexity
- APP bridge for cardiology, arrhythmia, and heart failure-ensure patient is placed in the correct bridge
- Ensure patients with non-cardiac related events do not get placed in our bridge and help coordinate appropriate care for patient
- Assist with Cardiology Access: Determining appropriate placement into APP verse Cardiologist grid.
- Review records and assist with appropriate placement of patients
- Serve as a resource to the call center with patients who call in with symptoms and the call center agent is unclear of whether a red call should be implemented or if the patients' needs are urgent.
- Assist with verifying appropriate pre/post appointment orders are in place.
- Assist with transition of patients from inpatient to outpatient setting.
- Coordinate care with call center agents and primary nursing staff as needed.
- Provide instruction and consultation to call center representatives as appropriate, regarding clinical questions.
- Triage incoming referrals in order to 1) facilitate scheduling the most acute patients as soon as possible and 2) ensure that patients are seen in the correct program and by the most appropriate provider.
- Participate in the ed call process by phone assessment and coordination of care for patients experiencing urgent medical symptoms.
- Additional task as needed to support nursing work within the CVC clinic.
Team Liaison:
- Be a resource for the call center agents
- Assist with training and education for the call center agents as it relates to clinical content
- Resource and support RN staff at the following clinics/ACU: CVC, Disease Management, DF Cardiology and additional Cardiology areas as a necessary.
- Assist with the development and updating of orientation materials for RN role and for call center agents
- Meets with Call Center Leadership team monthly and participates in planning resources, development, and support.
- Provide in-services for the call center employees
Nursing Specific Info
Salary & Nursing Framework Level:This UMPNC RN posting is posted as Nursing Framework LEVEL C.Actual Nursing Framework LEVEL and salary will be determined at time of hire.Nursing Framework levels range from Level A to Level F.
Required qualifications must be met by the candidate in order to be interviewed and considered for the position. Posting may be filled after the initial 5-day posting period. Applicants who have left the UMPNC bargaining unit must include on their resume dates of past employment including months and years of service along with effort. Positions less than 20 hours/week may be combined.
If you have questions regarding this posting or would like assistance with nursing opportunities please contact Nurse Recruitment at (734) 936-5183.
Nursing Specific Info
Nursing at Michigan offers a competitive salary with excellent benefits!
Salary range for Registered Nurses- $65,840.24 - $104,150.85
The benefit package includes:
Required Qualifications*
- Current license to practice nursing in Michigan is required.
- Charge nurse experience
- Two years' recent ambulatory experience including telephone triage (must be within the last five years).
- At least 3-5 years' experience working as a registered nurse.
- At least 3 years nursing experience with the cardiovascular patient population.
NOTE: In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.
RESUME REQUIRED (for both internal & external applicants): You must attach a complete and accurate resume to be fully considered for this position.
Desired Qualifications*
- Bachelor of Science in Nursing
- Interventional cardiology experience
- Three or more years of experience in ambulatory with telephone triage
- Greater than 3 years' experience with the cardiovascular patient population
- Experience with MiChart (EPIC) and Aspect.
- Demonstrated knowledge and experience with continuous quality improvement
- Desire to participate on committees and projects to improve patient outcomes
- Demonstrated ability to work collaboratively and effectively with a multidisciplinary team with the goal of service excellence and Patient & Family Centered Care.
- Willingness to perform the role with excellent multitasking abilities.
- Excellent competence in verbal and written communication skills, organizational skills and problem-solving skills.
- Demonstrated ability to communicate assertively and effectively and act as the patient advocate.
- Demonstrated high level of self-motivation to learn and stay current in the treatment of cardiovascular patients. Self-motivation to participate in activities to improve patient care.
- Demonstrated ability to positively contribute to a "team" approach to patient care.
- Demonstrated clinical expertise in cardiology practice including:
- Diagnostic test interpretation including EKG interpretation of abnormal rhythms
- Cardiac medications
- Emergency management of cardiac patients in an outpatient setting
- Familiar with ACC (American College of Cardiology) guidelines for general cardiology patients
- Lipid and risk factor management and secondary prevention
- Evaluation of lab abnormalities;
- Ability to assess patients mental, physical and psycho-social well-being over the phone and develop a plan of care without seeing the patient
Work Schedule
Hours: 40 hours per week
Shift: Mon- Fri, 8 am- 5 pm
Location: North Campus Administrative Complex (NCAC) and CVC, however location could vary to any ambulatory sites where cardiovascular services are present. All new employees will be expected to float to designated units in times of low census
Union Affiliation
This position is covered under the collective bargaining agreement between the U-M and the Michigan Nurses Association and the U-M Professional Nurse Council union, which contains and settles all matters with respect to wages, benefits, hours and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
To apply, visit https://careers.umich.edu/job_detail/182391/registered_nurse_cardiovascular_center_call_centerdual_unit_cvc_clinic
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