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Financial Aid Student Support Coordinator
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Position Number: 2033992
Location: Madison, WI
Position Type: Financial Aid

Financial Aid Student Support Coordinator

Current Madison College employees must apply to the internal career site by logging into Workday

Job Posting Date:
October 23, 2020

Application Deadline:

Salary Information:
$20.57 - $25.20

Department:
Financial Aid & Veteran Services

Job Description:

Madison College is excited to introduce a Financial Aid Student Support Coordinator! We are seeking a candidate who can assist students with their financial aid questions and provide guidance around financial aid matters. If you are interested in making a difference for our students at Madison College, apply now!

Madison College's dedication to promoting equity, inclusion and diversity is reflected in our Mission, Vision, and Values. Hiring an inclusive workforce that mirrors our student population is more than just a commitment at Madison Collegeit is the foundation of what we are striving to do. Come be part of our great team!

REQUIRED DOCUMENTS/DEADLINE: cover letter, resume and answers to supplemental questions (bottom of posting). Failure to submit these documents by the first consideration date will result in the disqualification of your application. This position will be open until filled, with a first review date of November 8, 2020, at 11:59 pm. After this date, the recruitment may close without further notice. Interested applicants are encouraged to apply as soon as possible.

This is a full-time, non-exempt, 40 hours per week, 52 weeks per year position. Regular hours are Monday - Friday from 8:00 a.m. - 4:30 p.m., some flexibility required. Madison College offers a generous benefit program including health and dental benefits. The employee selected will serve a twelve (12) month introductory period. This position does not offer a relocation package.

This position is located in the vibrant and diverse city of Madison, Wisconsin's 2nd largest city and state capitol. Nestled between two recreational lakes, Madisonians are offered year-round activities for all, including the Dane County Farmers' Market located around the Capital Square, more than 200 miles of scenic biking and hiking trails, world class restaurants, and numerous festivals and community events. Madison is consistently ranked as a top community in which to work, live and play. Madison offers a small town feel, with a big city impression. But, if that's not enough, Madison is just a short 125 miles northwest of Chicago and 77 miles west of Milwaukee. To learn more about what Mad-Town has to offer, you can visit www.visitmadison.com.

Organizational Function and Responsibilities:

This position is the designated point of contact for prospective and current students to provide financial support advising and coordinated resources for college-wide and community based programs and services. The position involves connecting under-resourced students with internal and external process support to meet their financial challenges while enrolled in college.

Additionally, the position develops strategies for the expansion of student-facing support to reduce financial barriers and support retention and persistence goals of the college and Student Financial Support Services through proactive and informative case management for financial aid and non-financial aid students.

This position reports to and receives direction from Student Financial Support Services leadership.

Essential Duties:

Financial Process Advising - Advises current and newly admitted program students to identify and translate complex financial aid processes, eligibility requirements, and support needs, manages and supports students through the financial aid life cycle, serves as an student advocate with federal, state, and third-party agencies for process or document resolution, connects non-financial aid students to college and external resources to meet financial need outreach Advising - Conducts outreach services to prospective and current students at the college regarding financial aid eligibility and processes, serves as a dedicated partner in connecting students to financial literacy resources and tools available by the college and strongly encouraging program enrollment, provides proactive and intrusive case management outreach to students with financial barriers such as outstanding balances and unresolved eligibility concerns, record keeping and reporting, and serves as a liaison between college departments to ensure all academic requirements are met for successful matriculation processes.
Financial Aid Processing and Program Administration - File review and verification, maintains 100% verification file review compliance and has working knowledge of federal tax filing requirements, identifies various federal and knows which documents are appropriate for eligibility, advocates for or performs awarding process after file review is complete in certain situations
Manages the successful delivery Title IV administrative programs to students by complying with federal and state regulations - serves as a content expert for financial aid related purposes, works with other college units to ensure guidelines are met, participates in college-wide student support services, campus events, and other related initiatives.
Maintains a commitment to the college mission, vision and values. Comply with college policies, directives, and work rules. Engages positively with colleagues, handles conflict directly and professionally, contributes to team discussions, collaborates and helps colleagues, assumes the best from colleagues, provides and accepts constructive feedback, follows through on commitments, and supports final decisions that are made.
Other duties as defined by department, college, or officials.

Knowledge, Skills, and Abilities:

Skill in communicating effectively and professionally, both orally and in writing.
Demonstrated skill in communications and human relations with populations of diverse socioeconomic and cultural backgrounds and persons with disabilities.
Knowledge and application of financial aid regulations, procedures, methods and terminology on a federal and state level.
Skill in establishing and maintaining effective working relationships
Ability to respond promptly and thoroughly to requests from students, staff, faculty, administrators and community members.
Working knowledge of financial aid and college databases and websites such as PeopleSoft, CRM, NSLDS, COD, ScholarNet, CPS Online, FAFSA, FSAID, and Student Aid.
Knowledge of college processes and procedures in admissions, financial aid, registration, and records, as well as curriculum offerings, program and degree requirements, certifications, and other pertinent information to deliver program content-based advising.

Qualifications:

1. Associate's degree from an accredited institution in education, human services, social work or related field OR two (2) years (4,000 hours) of directly related work experience.

*Experience used as an equivalent of an educational requirement is in addition to any experience required by the position.

2. Two (2) years (4,000 hours) of directly related work experience in a post-secondary setting with a minimum of two years' work experience in a financial aid, student services advising or other student affairs role

SUPPLEMENTAL QUESTIONS:

As a requirement of this application, please submit a MS Word or PDF document answering the following two supplementary essay questions below. Limit your answers to no more than two pages total.

1. Describe your experience engaging with a diverse student body and/or workforce.

2. How do you see this position impacting students and employees with varying beliefs, behaviors and backgrounds?

If you are experiencing application issues please contact the HR hotline, (608) 246-6900.

Madison Area Technical College does not discriminate on the basis of race, color, national origin, sex, disability or age in its programs or activities. Madison College will not tolerate racism or harassment of any kind. We will provide an educational environment that preserves the safety and dignity of our students, staff and faculty. The following person has been designated to handle inquiries regarding the non-discrimination policies: Rosemary Buschhaus, J.D., SPHR, SHRM-SCP, Vice President, Human Resources, 1701 Wright St Madison, WI 53704 (608) 246-6900

To apply, visit https://madisoncollege.wd5.myworkdayjobs.com/en-US/jobsatMadisonCollege/job/Truax-Campus-Madison/Financial-Aid-Student-Support-Coordinator_R0003224

About Us
Welcome! Thank you for visiting our career site, where Madison College is committed to matching talent to opportunity. We are known for our real-world, smart approach to learning offering students innovative, high-tech career pathways and college transfer opportunities with more than 150 programs to choose from. Madison College is a great place to work and has been for over 100 years, serving more than 33,000 students in 12 south-central Wisconsin counties. The College offers generous salaries, benefits, and an inspiring work environment. Employees enjoy a culture dedicated to lifelong learning, wellness and inclusiveness.

Take some time and look around once you've have a chance to explore our current opportunities, apply to the ones you feel best suit your interests, background and experiences. Thereafter, you can keep track of your application status and watch for new opportunities that might be of interest to you.

Along with our competitive wages, check out the benefits that we offer: https://madisoncollege.edu/careers
Learn More about Madison College: https://madisoncollege.edu/about

As part of the application process, finalists will undergo a background check including criminal history, educational verification, and references. Criminal history will not automatically disqualify you from employment. All cases are considered on an individual basis, and the offense will be compared to the position for which you are applying.