Job Details

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California State University, Fullerton
  • Position Number: 1137612
  • Location: Fullerton, CA
  • Position Type: Student Affairs and Services


Client Services Counselor (Student Services Professional III

Classification: Student Services Professional III-Range A

AutoReqId: 10045BR

Department: Financial Aid

Sub-Division: Associate VP Student Affairs

Salary Range: $4,288 - $6,109 per month (Hiring will be at the entry level of the range)

Appointment Type: Ongoing

Time Base: Full-Time

Work Schedule:
Monday - Friday, 8:00 AM - 5:00 PM

Job Summary:
Join our team and shape the future at Cal State Fullerton. California State University, Fullerton is searching for a Financial Aid Client Services Coordinator (Student Services Professional III) with a positive attitude and an active, energetic mind that is characterized by highly ethical practices and a commitment to professionalism, high quality service, teamwork, diversity, openness, flexibility, integrity, and kindness.

The Client Services Coordinator is one of nine Financial Aid counselors who assists students in making successful progress toward their degree objectives by providing Financial Aid information, direction, and service. The professional staff member performs in the following areas: 1) plans leads and directs complex activities of Client Services requiring independent thinking and applying personal judgment, 2) provides comprehensive counseling to students on complex matters, using sensitivity, with the ability to adopt an effective course of action, and 3) performs verification of applicant information that are of the most-complex and require independent thinking to seek alternative solutions. Other duties as assigned.





Essential Qualifications:
The minimum qualifications for this position are obtained from completion of a Bachelor's degree from an accredited college or university and three years of professional experience in student services; additional specialized and relevant experience may be considered in lieu of the required education at management's discretion. The successful candidate uses sensitivity, interviewing, and counseling skills to explain the bases for recommendations, decisions, or actions. Thorough knowledge of the principles of individual and group behavior is required. Independently analyzes existing and new policies, procedures, regulations, and guidelines to arrive at sound conclusions. Must be able to independently problem-solve, exercise initiative, and make appropriate judgments on a daily basis. The ability to carry out a variety of professionally complex assignments without detailed instructions and on an overall results basis is a must. Must be able to work cooperatively and congenially and work under pressure of deadlines. Previous experience with providing high-quality customer service reflective of a responsive customer-centered program is a must. Must lead a high performance team effectively to ensure timely delivery of information to applicants. Prior experience in preparing schedules, writing evaluative reports, and supervisory experience is required. The selected candidate must be professional, committed to high-quality service and teamwork, pleasant, resourceful, level headed, excel around people and be ready with a smile.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

Special Working Conditions:
Fast-paced environment ensures stressful situations. Decisions can impact other university offices such as Admissions and Business and Financial Affairs. Highly visible as front line Counselor with responsibility for recognizing and diffusing problems that arise.

Occasional evening and weekend hours are required for Outreach activities and professional development opportunities. Daily punctuality is required for supervising staff responsible for opening and closing of departmental doors and switching phones to night or morning message.

California State University, Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators and faculty thrive. Individuals interested in advancing the Universitys strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as Graduate Assistant, Teaching Associate, Instructional Student Assistant or a Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, Fullerton is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Hiring Preference:

Application Deadline: 04-Jan-2018

Apply online at: https://sjobs.brassring.com/TGWEbHost/jobdetails.aspx?partnerid=11720&siteid=76&AReq=10045BR





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